1/5

posted Jan-11-2012

My story is like all the other nightmares I've read on this site, unfortunately I read them too late!! I ordered a bike off sears.com 12/27 and IMMEDIATELY the charge was made on my card. I was told it would be delivered to the store in 3 - 5 business days and would be notified by email. On 1/5 I called to get a status and was told it would be delivered next day. I asked if they were looking at a screen where they could verify it had shipped and was being tracked and was told "no they couldn't see that kind of information for third party vendors" they were just giving me the estimated delivery date. Well after several days and calls later, every time being given some obviously fake information to pacify me, I finally got an email saying it had been delivered to the store. Yay! But was I wrong! I go to the store and am told that they don't have it. I spent the evening at the store being fed different stories, because frankly they can't track their orders (totally unacceptable in this day and age), I leave infuriated. At one point they tell me that UPS delivered it to my house the day before and they have a tracking number to prove it. Really? why would UPS decide on their own to deliver it to my home versus the store where it is supposed to be delivered? They wouldn't they're professionals, sears.com is making it up. I inform them that I did get a delivery the day before from UPS, it was a book that I had ordered, I asked them for the UPS tracking number, which they wouldn't give me, then they started to back track, I have no idea how they figured out I had a UPS delivery the day before, including what time it was delivered, but I'm pretty sure it wasn't legal ... Today I check the status of my order and it says it was picked up by me yesterday at the store!!!! I'm sooo pissed! I have no bike, my card was charged over 2 weeks ago, I've wasted hours with these thieves, and now they say the order is complete. AAAAHHHH!

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