1/5

posted Sep-09-2011

Their customer service is a joke.
First off, ordering this laptop was a pain. The electronic order was messed up and somehow duplicated due to a technical error by the site so we had to call and fix that. They still sent us the second laptop even after spending several hours fixing this issue.
My M15x laptop stays at my work (a graphic design shop) and it got a deep scratch when I was away. I called in and showed them, as best I could, that the screen got damaged and they wouldn't replace it. It was brand new, it got scratched only a month after I got it. This laptop was still under warranty and they still wouldn't do anything.
I was insulted, called "little girl", and brushed off during my horrible experience of attempting to just get a new screen. I will never get anything from Alienware again. If you must get a laptop, Dell's customer service is so much better.

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1/5

posted Sep-09-2011

I ordered some gifts for my fiance using amazon prime so it was supposed to be a 2 day delivery. The packs went out at 8:15am and didn't get delivered until 10:30pm and they delivered it to the wrong address. My fiance and I called the branch office and they gave us the excuse of "We can't do anything after it's been delivered" so we had to complain to amazon to get a refund and we had to reorder everything at a higher price because the retailers didn't have any more in stock. Thanks a bunch UPS, someone now has 3 movies and 2 games for free!

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