1/5

posted Aug-29-2007
I placed two separate orders online and within a couple of hours, both orders were canceled by Micro Center due to being out of stock. They charged my credit card for both items and it took five days of grief calling the store and the bank several times to get the pending charges removed.
I have using a debit card to buy merchandise online for years, as I'm sure many others have and never had problems until this incident with Micro Warehouse. When the merchandise is out of stock when ordered, why would it even get as far as contacting the bank? Most other companies don't charge my card until the merchandise is packaged and ready to ship.

This review was modified by
HotTub on February 08 2008 04:41:27 PM
“We just set up our reseller ratings merchant account yesterday and wanted to respond to your concern. We were able to locate both orders that were cancelled. We did not charge the card because the order was cancelled. It appears that this was paid with a debit card. Your bank did hold the amount of both purchases as authorizations (not charges). Merchants do not have any control over how the bank processes debit transactions. According to our records, when you phoned us on Aug.27th, we contacted the bank on your behalf to release the authorizations. The bank associates kept transferring us to different departments but no one seemed to be able to help us. On Aug. 28th, we called you because the bank required a conference call with you before they would release the authorizations. The bank associate stated on the conference call with you that the authorizations would be removed at midnight. It is noted on the orders that you were fine with the outcome. We informed you that if you did not see the release of the authorizations to give us a call and we would contact the bank again. We apologize for the inconvenience but Micro Center contacted the bank as you requested and had the authorizations removed. ”