1/5

posted Apr-20-2013

Not much to say that hasn't already been covered in the other terrible reviews of this place. I don't know why I decided to give Sears another chance after they've disappointed me PLENTY of times in the past. The latest incident is a completely broken washer that leaks all over my floor. The repairman told me that if they couldn't get me a new one soon enough, they'd at least deliver a loaner until the other came in. When attempting to request this, the customer service supervisor I'd gotten my way up to had the nerve to suggest I just continue using my broken washer that is leaking all over my ceramic tile until the new one was delivered, because they had none to loan me while I waited. ARE YOU KIDDING ME?!!!

I didn't want to cancel my order, because we'd purchased during a sale and wouldn't be able to get another at that price any time soon. So, a $150 gift card later, I will be spending my weekend catching up on laundry at the laundromat and hoping a new, usable washer arrives when it is really supposed to.

I'm hoping I can sell the gift card for at least $75 to get something out of this ordeal, because I'm sure as heck never setting foot in a Sears again. This is the last time I let them screw me over. I'm regretting purchasing the 3 year warranty on the washer too, since I doubt they will be in business much longer.

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