1/5
posted May-09-2012
My experience with Abe's of Maine started out bad, then got much worse but then got better at the very end. First I've recommended Abe's of Maine to friends of mine and they've made purchases. Abe's prices are very good and they carry a decent selection so I decided to make my first purchase with them which was a Panasonic 55GT50 Plasma TV. This was my first TV and I was very excited so I ordered it from their website. 2 days later I received an email from them demanding that I call them ASAP. A pushy salesman answered trying to push the extended warranty down my throat and then he lied about the manufacturer's warranty in order to scare me. Then when the TV shipped the tracking info never got updated even after 10 days. I called the shipping company which I paid an extra $49 for and they said they have no information as to where my TV was. I called Abe's of Maine and the "customer service manager" was very rude to me and talked down to me as if it was a privilege to buy from his store. After I threatened to cancel due to his attitude he apologized contacted the shipping company and set my delivery date for the following day. On the delivery day the trucking company was an hour late and they never called me to say they would be late. After they delivered the TV they never once apologized. I called Abe's again and spoke with JACOB. I was very upset and Jacob was very nice. I told him I wanted a refund of my shipping fees based on what happened. I told him of my entire bad experience with Abe's of Maine and he was very apologetic about it and refunded me the money. He was very friendly and invited me to come back as a customer in the future. He made no excuses for the poor service I received. If I ever buy from Abe's again it will be because of the great service I received from JACOB. If anyone wants to buy something from this place call them on the phone and only ask for JACOB.
UPDATE:!!!!!!!!! Now, JACOB is giving poor service. At this point I think he is being forced by his manager to get me to change my review on Resellerratings. JACOB called me several times trying to get me to remove my negative review on Resellerratings. He said his boss wasn't happy about it and they want me to either change it something positive or completely remove my post. They said they would give me a free extended warranty if I were to remove my review completely. They are trying to persuade customers to hide their bad experiences with Abe's of Maine in order to make their ratings look good on Resellerratings.com. IF CUSTOMERS DON'T SPEAK UP OTHER CUSTOMERS WILL GET BURNED.
DO NOT TRUST THIS PLACE. DO NOT BUY!!!! YOU WILL BE SORRY. I am reporting them to the Better Business Bureau today for unethical practices. THEIR GOOD PRICES COME WITH BAD SERVICE!
This review was modified by
Hldano on May 14 2012 10:54:41 AM
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![Share](javascript:share_rating({"review_body":"My experience with Abe\u0027s of Maine started out bad, then got much worse but then got better at the very end. First I\u0027ve recommended Abe\u0027s of Maine to friends of mine and they\u0027ve made purchases. Abe\u0027s prices are very good and they carry a decent selection so I decided to make my first purchase with them which was a Panasonic 55GT50 Plasma TV. This was my first TV and I was very excited so I ordered it from their website. 2 days later I received an email from them demanding that I call them ASAP. A pushy salesman answered trying to push the extended warranty down my throat and then he lied about the manufacturer\u0027s warranty in order to scare me. Then when the TV shipped the tracking info never got updated even after 10 days. I called the shipping company which I paid an extra $49 for and they said they have no information as to where my TV was. I called Abe\u0027s of Maine and the \u0022customer service manager\u0022 was very rude to me and talked down to me as if it was a privilege to buy from his store. After I threatened to cancel due to his attitude he apologized contacted the shipping company and set my delivery date for the following day. On the delivery day the trucking company was an hour late and they never called me to say they would be late. After they delivered the TV they never once apologized. I called Abe\u0027s again and spoke with JACOB. I was very upset and Jacob was very nice. I told him I wanted a refund of my shipping fees based on what happened. I told him of my entire bad experience with Abe\u0027s of Maine and he was very apologetic about it and refunded me the money. He was very friendly and invited me to come back as a customer in the future. He made no excuses for the poor service I received. If I ever buy from Abe\u0027s again it will be because of the great service I received from JACOB. If anyone wants to buy something from this place call them on the phone and only ask for JACOB. <br><br>UPDATE:!!!!!!!!! Now, JACOB is giving poor service. At this point I think he is being forced by his manager to get me to change my review on Resellerratings. JACOB called me several times trying to get me to remove my negative review on Resellerratings. He said his boss wasn\u0027t happy about it and they want me to either change it something positive or completely remove my post. They said they would give me a free extended warranty if I were to remove my review completely. They are trying to persuade customers to hide their bad experiences with Abe\u0027s of Maine in order to make their ratings look good on Resellerratings.com. IF CUSTOMERS DON\u0027T SPEAK UP OTHER CUSTOMERS WILL GET BURNED.<br>DO NOT TRUST THIS PLACE. DO NOT BUY!!!! YOU WILL BE SORRY. I am reporting them to the Better Business Bureau today for unethical practices. THEIR GOOD PRICES COME WITH BAD SERVICE! ","link":"http:\/\/www.resellerratings.com\/store\/Abe_s_of_Maine\/review\/1525750#comment1525750","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abe_s_of_Maine.jpg","store_name":"Abe\u0027s of Maine","username":"Hldano","rating":"1"}, "single");){kind=link}
“I have read your review and have investigated on what took place and I have tried reaching out to you with no success.
I have listened to the recording between you and the salesman and heard that a extended warranty is recommend but was not forced down your throat as stated.
To be honest there is nothing wrong with having a recommendation but that is 100 percent up to the customer.
We at Abe`s have a policy that a salesperson must be polite and attentive to our customers and if not they will no longer be employed at Abe`s.
At Abe`s of Maine our customers to be happy and come back is our priority and the only thing that counts.
Regarding reviews being posted and a customer being contacted, yes absolutely and that comes not only from me but the highest officer in the company.
Again we at Abe`s take our company very seriously and our customers are our partners.
If there is a problem for some reason with a customer of Abe`s being unhappy then yes we jump and make sure the problem is solved.
About a customer being forced to change a review, that accusation is 100 percent false , we do not ask or tell any one to take down a review or up a review .A customer has all the right in the world to post how happy or unhappy with how the transaction had been handled.
He/she do have the right to up a review or down grade a review on there own.
I understand that Jacob had given you a discount to try and make you happy where we can make sure you will stay as a happy customer.
You had in return stated that you wanted to purchase a $800.00 stand and wanted 50 % off and take down the review, which one will not happen for the reason we are not here to loss and two that would be called black mailing.
Nowhere in his conversation did he ask or demand the review be taken down,”