“It is hard to write these reviews well when you get outstanding service and don't want to come across as some paid spokesperson for the company. I'll try not to be too gushing, but it is going to be difficult. I have been gaming since 1980 on teletypes. There was only one other time since then and now that I was blown away by a new computer and that was when the Pentium machines first shipped.
My old computer was 2 1/2 years old and was no slouch in its day. With the current state of affairs with console games vs PC, I figured it was my last gaming rig until the next major evolution of desktops. But I had always wanted to run a couple of flight sims full out and had never been able to, so after reading an excellent article on the V3 product line I decided to place an order. I selected what I thought was the answer from their dropdown menus and made the purchase.
I got a call from Chuck the next business working day and he told me the config looked good. When I told him what I wanted to use it for, he said it would work well for those apps. I asked him were there any recommendations he would make for changes. He sort of hesitantly said "Well.....you have a great machine selected but if you made some pretty dramatic changes it would work better.
I thought "oh boy here we go, this guy is gonna tack on another grand to the price by selling me the latest and greatest stuff for a 2% increase in performance and I braced for impact.
Long story short, Chuck actually recommended a rig that was a couple hundred dollars cheaper! I was floored. Who does that anymore....suggests to the customer what he needs instead of what is most expensive?! Needless to say, they have a lifetime customer for that interaction alone. Put on top of that great shipping, great communication and a machine that still has my jaw hitting the floor every day, they cannot be beat by anyone I have ever bought from before in the PC world. Where my other machine was banging out 35 Frames Per Second on most of the flight sims set to max, this Convoy beast is regularly hovering in the 130 FPS range. The smoothness is ridiculous. Things like Adobe Photoshop are processing so fast, I can't keep up! A game like Empire Total War used to be unplayable at full graphics because of the stuttering, but now I have to hit pause to be able to keep up with what my units are doing. I actually stopped and checked once to make sure my game time compression wasn't set to 2x or something, everything happens so fast! Oh and I've never been into the whole fancy case thing - this machine is a Work of Art and is the first desktop machine I have actually placed on top of the desktop instead of under it. My wife who is never impressed by anything computer looked at it first day and said "whoa...that looks COOL!"
Great job guys. I hope you don't get too big and send your customer assistance phone number to an overseas company. You really have cracked the code on how to be a GREAT computer company. ”