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Health4Life

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  • Rating 4/10
    2/5

    This is my first order with PureFormulas and so far I'm concerned. I placed an order on Saturday and paid for expedited shipping since at least one item was heat sensitive. The site advertises Same Business Day Shipping, the items were all in stock, and I received an order confirmation email. It's Thursday, I haven't gotten an email with any tracking number for my order, and when we phoned to follow up about it, we were told the items were shipped this morning and that we should be receiving an email with a tracking number. That's not exactly what I'd call Same Business Day Shipping. I still haven't received any email confirmation with a tracking number. This is really discouraging. I was very excited to find an establishment that could offer such a wide variety of goods for such great prices.

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    pureformulas's Avatar
    posted Mar-30-2011

    pureformulas
    PureFormulas.com rep has responded

    “Dear Health4Life,
    Thanks for your posting, We regret that you are not satisfied in the way your order was handled. We cannot confirm why your order was delayed. On a positive note, I looked at your records and saw that since your first order, you have placed 2 more orders with us, THANK YOU for trusting us with your nutritional supplements needs.”


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