1/5
posted May-20-2010
Drove 125 miles and and delivered my pc for updating. Work was to upgrade processor and install my copy of Windows 7 Pro. Invoice was waiting for me and I paid via AMEX. Six days later called and was told my work was not done as yet but that Doug would call me that day. for the next 14 days I placed at least 50 phone calls to the local number and got only voice mail Placed 50 phone calls to the 877 number and got only voice mail. Sent at least 20 e-mails to their listed njumber with no reply. When I accessed their site with my account password, I was told that I had no work pending. Had local police check out store and was told that it was closed but that there was visible merchandise and signs of recent activity and that I had to wait. Called AMEX and stopped payment. Sent another e-mail threatening BBB complaint and on Tuesday, May 18, got a voice mail from Doug stating he had been out of town for a couple of days and that my computer would be shipping on
Wednesday May 19 with tracking info coming to my via e-mail. No such information as yet. Am a competition photographer and loss of my computer has caused me to miss three entry deadlines. The work - when it comes - is great, but this is not acceptable. Willing to upgrade review when - and if - I ever get my computer back.
Update May 25. Drove another 125 miles to check on my missing computer. Neighbors said that there had been nobody there for at least ten days. Filed a complaint with Rockville Center Police, a criminal complaint with the Nassau County DA and a detailed complaint with the Nassau County Consumers Affairs. Am contemplating legal action but will wait for another week while the wheels of justice start tracking these people down.
Doug, if you are reading this, it's time to man-up.
This review was modified by
Halprint on May 25 2010 08:25:42 PM
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![Share](javascript:share_rating({"review_body":"Drove 125 miles and and delivered my pc for updating. Work was to upgrade processor and install my copy of Windows 7 Pro. Invoice was waiting for me and I paid via AMEX. Six days later called and was told my work was not done as yet but that Doug would call me that day. for the next 14 days I placed at least 50 phone calls to the local number and got only voice mail Placed 50 phone calls to the 877 number and got only voice mail. Sent at least 20 e-mails to their listed njumber with no reply. When I accessed their site with my account password, I was told that I had no work pending. Had local police check out store and was told that it was closed but that there was visible merchandise and signs of recent activity and that I had to wait. Called AMEX and stopped payment. Sent another e-mail threatening BBB complaint and on Tuesday, May 18, got a voice mail from Doug stating he had been out of town for a couple of days and that my computer would be shipping on <br>Wednesday May 19 with tracking info coming to my via e-mail. No such information as yet. Am a competition photographer and loss of my computer has caused me to miss three entry deadlines. The work - when it comes - is great, but this is not acceptable. Willing to upgrade review when - and if - I ever get my computer back.<br>Update May 25. Drove another 125 miles to check on my missing computer. Neighbors said that there had been nobody there for at least ten days. Filed a complaint with Rockville Center Police, a criminal complaint with the Nassau County DA and a detailed complaint with the Nassau County Consumers Affairs. Am contemplating legal action but will wait for another week while the wheels of justice start tracking these people down.<br>Doug, if you are reading this, it\u0027s time to man-up.","link":"http:\/\/www.resellerratings.com\/store\/LanLabs_L2_Store\/comment\/569570#comment569570","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LanLabs_L2_Store.jpg","store_name":"LanLabs | L2 Store (Future Beta)","username":"Halprint","rating":"1"}, "single");){kind=link}