5/5

posted Oct-29-2003

*Update*

What can I say? Simply amazing.

Other companies should take example and model themselves off of Newegg.

I was contacted by Carl in Customer Service about my situation. Not only did he offer to take the card back for full refund, but also offered to reimburse shipping fees (very generous amount, enough for NextDay Air) and to top it off, a nice credit toward another video card. There is nothing more anyone could even ask for.

Newegg, once again, has shown through and they are in a class of their own.

Previous Message:

I am dissapointed with a recent transaction.

Like a couple other reviewers have stated, I also recently ordered a Sapphire 9800 non-Pro from Newegg. Their instructions stated to look at the picture for additional information, which I did, and saw a red PCB card.

When I received the card a few days later, it looked nothing like the one pictured. The PCB is black, the power connector different, the heatsink is smaller and the overall card is shorter. This is not what I had purchased.

Initially I thought I would just keep it but after reading reviews of this black card online...it appears to inferior to the red PCB version.

I have contacted Newegg via email to try and correct this problem. I will hold back any negative feedback until they contact me and will give a final review depending on how this is handled.

This review was modified by HX_Guy on October 29 2003 03:44:41 PM

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1/5

posted Oct-20-2003

***Please disregard anything good I have said about this company. DO NOT BUY FROM THEM. All they care about is selling their product...if you have any problems later or need to return, they will scam you big time! They charged me a 35% restocking fee on a returned item! Their website says their restocking fee is 15%! That is insane! ***

*** Their phone number is 626-581-3200 since I see it has been removed from this website as well as their own website ***



Despite this merchants low 6-month rating, I decided to try them out as they were one of the only to carry the Ahanix D.VINE case.
I ordered on Wednesday 10/08 afternoon, my order was charged same day and shipped the next day. I received the case via FedEx on Monday 10/13.

I also ordered an Ahanix Iceberg II water cooling kit from Colorcase.com on 10/16. They shipped it 10/17 and it is scheduled for delivery on 10/21.

This review was modified by HX_Guy on November 03 2003 01:13:25 PM

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