1/5

posted Jan-13-2012

I placed an order believing the items I wanted were in stock. two days later I received an email stating that the items were on backorder and would be expected to ship in 2 to 3 weeks. I called them 5 weeks after the original order date to cancel the order and was told that the items would be received by them in the next week or two and that I wasn't permitted to cancel my order. It was apparently my fault for not cancelling the order within the first three days after placing it. The items I ordered we not so expensive that it was worth my time or energy to argue about it. If I still have not received my items within the next month or so I will have to revisit the issue and likely will need to contact my credit card company to file a complaint as it is obvious I will not receive an acceptable resolution from ScienceLab directly.

I should have spent a little more time researching them as a company and ordered my items from someplace else. I was willing to spend about 25% more money on the items I wanted in an effort to support a small american owned business. If I had received my items as expected, even within the time frame of the declared backorder, I wouldn't have any complaints. Unfortunately their policies are not customer friendly and I will not be a repeat customer.

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