1/5

posted Feb-04-2012

I ordered a tv on dec. 24. They told me there were technical issues with their website, so i had to wait for this tv. I waited 2.5 weeks. I called them constantly about this tv. It seemed like they were just out of stock and stalling customers to make more $. When they finally had tv's in stock, they sent my TV to the wrong address. After arguing with them for weeks, they pretty much told me to F off. I called Purolator with the info needed to track my TV. They told me Bestbuy had sent it with another name and address. Bestbuy somehow merged the billing address with the shipping address. I called Bestbuy over and over about their mistake. They kept telling me they didn't make a mistake. The TV was ordered on Dec. 24. It arrived at the Billing address instead of the shipping address around Jan 24. The Purolator shipper told me he is "not taking this tv anywhere else". So.. I signed it and brought it in. Their mistake:
Billing address:
abc xyz street Southwest
calgary, ab, t3k2n5

Shipping address:
#123-3456 789 street Southeast
calgary, ab, w9s9s9

Best buy shipped it to:
#123 xyz street Southwest
calgary, ab, t3k2n5
(also with the wrong name. A name that doesn't exist)
After boxing day, this tv (apparently worth $899.99) suddenly dropped to a permanent price of $599.99. Very fishy.
My conclusion, BOYCOTT BESTBUY. SHOP AT STAPLES OR SOMEWHERE WITH BETTER CUSTOMER SERVICE!

response after i was forced to take the tv:
A COUPLE OUT OF THE 33 EMAILS BETWEEN ME AND BESTBUY
We are sorry to hear that you have not received your online order. It is apparent that numerous times you have been notified by agents that information that you have provided us with regarding the shipping address is incorrect. When inputting your information during the checkout process always be sure to double check that what you have provided us with is correct. Due to the fact that information on the form is incorrect as you have notified us of, there is nothing that we can do to have it re-shipped to an alternate address aside from you replacing the order with the correct details. Please note that we only deliver things to the adresses that we are provided with, we do our best to have your items to you in as timely a fashion as possible in accordance to the tools we have at our disposal. At this point in time you either need to re-order the item and have it shipped to the appropriate address or simply wait for the funds to be recredited to your card-which will happen when the item is successfully received back at the warehouse.

We apologize for any inconvenience this has caused.
---------------------------
Dear MR. X,
I sincerely apoligize for the inconvience this order has cause you. Once the order was delivered to you may I suggest that you should have not accepted it. Unfortunatley it seems had the info corrected as per puralators own tracking. Again with my sincere apologies to this situaton being such an inconvience to you.
Yours Truly,
Kevin 66409
Best Buy Service Agent

IF BESTBUY EVER MAKES A MISTAKE ON YOUR ORDER, THEY WILL NOT FIX THEIR MISTAKE! BESTBUY SHOULD DO AN IQ TEST BEFORE HIRING THESE UNEDUCATED EMPLOYEE'S.

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