5/5

posted Jan-27-2012

I ordered a high-end PC and received it just before Christmas. Initially I experienced several problems--blue screens, non-functioning drives, slow response times, etc. I spent a great deal of time on the phone with tech support and doing my own troubleshooting. Eventually, I took the system back for expert work on-site at Velocity Micro. It turned out that a bad keyboard driver is what caused corruption of many other things with my PC. So I do not recommend the Razer Lycosa keyboard... Customer support thru the process was excellent, and I received detailed, personal support. It is the "extra mile" (such as follow-up phone calls and emails) by folks like "Iggy" that changed my initial feelings of regret into satisfaction. Bottom line is that when you buy state-of-the-art, there can sometimes be bumps in the road. The difference-maker is whether or not you get good customer support. Velocity Micro has been stellar on customer support. I am a happy customer and I will not hesitate to upgrade my current system or buy a new one in a few years from Velocity Micro.

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