1/5
posted Dec-14-2011
I ordered my first Velocity Micro in 2006 (Order number 209235) after doing quite a bit of research. Velocity Micro seemed to be a nice mix of boutique quality gaming rigs, with retail parts and a dedication to superb, local customer service. Five years later I’m still using that system every day. My entire experience from that order was brilliant.
My current order did not go as well. I was a bit concerned partially based on reviews on this site. When I ordered in 2006 the Reseller Ratings for Velocity Micro were in the 9+ range versus the 6.6 today. I decided to try Velocity Micro again because my first experience was so good. I should have paid more attention to the reviews here.
I placed my order online on 11/24/2011 with an estimated shipping date of 12/2/2011. Velocity Micro charged my credit card on 11/25/2011.
On 12/2/2011 my order status still showed my machine was staged for assembly. I contacted Velocity Micro through their online concierge service and requested an update to my order status. I received a very quick reply and was told they expected the system to ship in a day or two as it was already staged for assembly.
On 12/8/2011 my order status had still not changed. It was still staged for assembly. I used the Velocity Micro concierge system again to ask why I shouldn’t cancel my order. I had an immediate response (about ten minutes – whatever I’ll say about Velocity Micro – they do respond promptly and professionally) and I received an email from the sales representative (no names – everyone I dealt with was professional) I was informed that the processor I ordered was back-ordered from the manufacturer and they didn’t expect to have them until after Christmas.
As I told Velocity Micro at that time, I understand supply chain delays but this is a business transaction. I contracted with them to buy a computer. When they realized it was going to be delayed no one reached out to me. I had to ask both times (12/2 & 12/8) to find out the status of my system. Communication was entirely one-way. I was told they didn’t know about the processor shortage until 12/8 but something kept my system staging for two weeks long after the estimated build date and after I had paid my money.
Payment was entirely one-way too.
By this time they had my money for two weeks. I was facing Velocity Micro having my money for five or six weeks before I even saw a system. This was not a monstrously expensive system I ordered but it was about the equivalent of a mortgage payment. If I was floating them an unintended small business loan I wanted something for my time and money. I requested a software upgrade (Microsoft Office) to compensate me for having my money tied up much longer than I anticipated.
On 12/12/2011 Velocity Micro responded that they could not support my request. I didn’t receive that email until 12/14/2011 but that may have been my spam filter. Regardless, I canceled my order and I’m done with Velocity Micro.
My system from 2006 was superbly built and still runs beautifully. I can’t comment about the system I wanted to buy but I’m sure it would have run like a champ. Unfortunately I’ll never find out. Velocity Micro gladly took my money but failed to address my concerns until I was already too frustrated to want to continue buying from them. At each step I had to force the communication and pull the information instead of it being pushed to me. My recommendation – buy from someone else. There are plenty of boutique computer manufacturers out there. Find one that can take your payment AND keep you updated.
Oh, Velocity Micro, I’m still waiting for account approval login information from my 12/8/2011 request so that I can check on my problem ticket status.
Here’s my status: CANCELLED
**Updated 12/20/2011
I now think Velocity Micro has something against me personally. On 12/14/2011, the day I cancelled my order, Jay L. told me he would submit the cancellation immediately but it would take several days for my bank to process the return. After five days my order had not been cancelled and my credit card had not been refunded. On 12/19/2011, I again contacted Velocity Micro and requested an update. Turns out nothing had been done. Why was I surprised? It took another phone call and several emails to get the order cancelled on 12/20/2011, a full six days after Jay L. told me it would happen and Ellen R. apologized. Perhaps my cancellation was back-ordered like my processor.
Ellen R. from Velocity Micro is going to come on again and apologize and tell me this shouldn’t have happened. She’s right. It shouldn’t have. Apologies are easy. Actions are difficult. At no time in this process did anyone from Velocity Micro do anything to prevent or fix the problem. All the communication was from me to them trying to get this resolved. No one offered to end this fiasco. All I wanted to do was buy a darn computer from them.
My mother always said that “Hate was a strong word” and “Never was a long time.” She meant that as a way to make me think about my actions. I have and here’s what I have decided. I absolutely hate Velocity Micro for turning what should have been a fun computer purchase into a month of headaches and I will never buy or recommend anyone else buy from them again.
Do not purchase from Velocity Micro.
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posted Jan-23-2012 
![Share](javascript:share_rating({"review_body":"Bottom Line for the impatient: Digital Storm = Great company, great product, great support and great value.<br> <br>I recently purchased a Digital Storm system after a disastrous experience trying to purchase from another high-end computer manufacturer.<br><br>Digital Storm was the complete opposite of that experience. It was superb. Everything about my Digital Storm purchase, from the ease of ordering to the shipment packaging, reflected quality and professionalism. I received email notifications during every step of the ordering and manufacturing process. Is that necessary? Maybe not but I liked knowing where my system was in production and how long before it would ship. Trying to get similar information from most companies is a tedious process at best. Digital Storm seems to have figured out that keeping your customers informed make for happy customers.<br><br>The system arrived day and date Digital Storm said it would. I had a minor problem with a fan coming loose during shipping and a boot issue. I called Tech Support and spoke to an actual human being within 30 seconds. He took my issue and a tech called me back within 20 minutes. I was up and running five minutes after that (Thanks Carlos!)<br><br>I\u2019ve had the system now for two weeks and it is everything it was advertised to be. I\u2019m happy with my purchase and strongly recommend anyone looking into high-end gaming rigs consider Digital Storm.<br><br>I got a real kick out of the pictures of the Digital Storm facility on their website. I figure any company that can poke a little fun at itself would probably make a good product. I was right.<br>","link":"http:\/\/www.resellerratings.com\/store\/Digital_Storm\/comment\/1186985#comment1186985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_Storm.jpg","store_name":"Digital Storm","username":"Geno36","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered my first Velocity Micro in 2006 (Order number 209235) after doing quite a bit of research. Velocity Micro seemed to be a nice mix of boutique quality gaming rigs, with retail parts and a dedication to superb, local customer service. Five years later I\u2019m still using that system every day. My entire experience from that order was brilliant.<br><br>My current order did not go as well. I was a bit concerned partially based on reviews on this site. When I ordered in 2006 the Reseller Ratings for Velocity Micro were in the 9+ range versus the 6.6 today. I decided to try Velocity Micro again because my first experience was so good. I should have paid more attention to the reviews here.<br><br>I placed my order online on 11\/24\/2011 with an estimated shipping date of 12\/2\/2011. Velocity Micro charged my credit card on 11\/25\/2011.<br><br>On 12\/2\/2011 my order status still showed my machine was staged for assembly. I contacted Velocity Micro through their online concierge service and requested an update to my order status. I received a very quick reply and was told they expected the system to ship in a day or two as it was already staged for assembly.<br><br>On 12\/8\/2011 my order status had still not changed. It was still staged for assembly. I used the Velocity Micro concierge system again to ask why I shouldn\u2019t cancel my order. I had an immediate response (about ten minutes \u2013 whatever I\u2019ll say about Velocity Micro \u2013 they do respond promptly and professionally) and I received an email from the sales representative (no names \u2013 everyone I dealt with was professional) I was informed that the processor I ordered was back-ordered from the manufacturer and they didn\u2019t expect to have them until after Christmas.<br><br>As I told Velocity Micro at that time, I understand supply chain delays but this is a business transaction. I contracted with them to buy a computer. When they realized it was going to be delayed no one reached out to me. I had to ask both times (12\/2 & 12\/8) to find out the status of my system. Communication was entirely one-way. I was told they didn\u2019t know about the processor shortage until 12\/8 but something kept my system staging for two weeks long after the estimated build date and after I had paid my money.<br><br>Payment was entirely one-way too.<br><br>By this time they had my money for two weeks. I was facing Velocity Micro having my money for five or six weeks before I even saw a system. This was not a monstrously expensive system I ordered but it was about the equivalent of a mortgage payment. If I was floating them an unintended small business loan I wanted something for my time and money. I requested a software upgrade (Microsoft Office) to compensate me for having my money tied up much longer than I anticipated.<br><br>On 12\/12\/2011 Velocity Micro responded that they could not support my request. I didn\u2019t receive that email until 12\/14\/2011 but that may have been my spam filter. Regardless, I canceled my order and I\u2019m done with Velocity Micro.<br><br>My system from 2006 was superbly built and still runs beautifully. I can\u2019t comment about the system I wanted to buy but I\u2019m sure it would have run like a champ. Unfortunately I\u2019ll never find out. Velocity Micro gladly took my money but failed to address my concerns until I was already too frustrated to want to continue buying from them. At each step I had to force the communication and pull the information instead of it being pushed to me. My recommendation \u2013 buy from someone else. There are plenty of boutique computer manufacturers out there. Find one that can take your payment AND keep you updated.<br><br>Oh, Velocity Micro, I\u2019m still waiting for account approval login information from my 12\/8\/2011 request so that I can check on my problem ticket status. <br><br>Here\u2019s my status: CANCELLED<br><br><br>**Updated 12\/20\/2011<br><br>I now think Velocity Micro has something against me personally. On 12\/14\/2011, the day I cancelled my order, Jay L. told me he would submit the cancellation immediately but it would take several days for my bank to process the return. After five days my order had not been cancelled and my credit card had not been refunded. On 12\/19\/2011, I again contacted Velocity Micro and requested an update. Turns out nothing had been done. Why was I surprised? It took another phone call and several emails to get the order cancelled on 12\/20\/2011, a full six days after Jay L. told me it would happen and Ellen R. apologized. Perhaps my cancellation was back-ordered like my processor.<br><br>Ellen R. from Velocity Micro is going to come on again and apologize and tell me this shouldn\u2019t have happened. She\u2019s right. It shouldn\u2019t have. Apologies are easy. Actions are difficult. At no time in this process did anyone from Velocity Micro do anything to prevent or fix the problem. All the communication was from me to them trying to get this resolved. No one offered to end this fiasco. All I wanted to do was buy a darn computer from them.<br><br>My mother always said that \u201cHate was a strong word\u201d and \u201cNever was a long time.\u201d She meant that as a way to make me think about my actions. I have and here\u2019s what I have decided. I absolutely hate Velocity Micro for turning what should have been a fun computer purchase into a month of headaches and I will never buy or recommend anyone else buy from them again.<br><br>Do not purchase from Velocity Micro.<br>","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/1011273#comment1011273","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"Geno36","rating":"1"}, "single");){kind=link}
“Geno,
Please accept my heartfelt apology for the lack of communication from Velocity Micro. There is never an acceptable reason or excuse for our failure to do communicate in a timely fashion with each of our Velocity Micro customers. I understand your frustration and the decision to cancel the order.
Thank you for including the positive comments regarding the system purchased in 2006. It's encouraging to hear that the five year old computer is still running well.
I've reset the account log in information and notified you separately by email. The December 8th request pertained only to the new order and not did not indicate problems with your original Velocity Micro system.
Ellen R., Supervisor, Technical Support/Customer Care”