1/5
posted Dec-19-2011
I wished I had read the reviews before I ordered from these thieves. I ordered a replacement part for my Hoover Steam Vac. They charged me for the replacement part plus shipping, but sent me a different part which prices 52% less. Not only can I not use the part, I cannot receive the one I paid for because I did not contact them within 30 days. I should have opened the box immediately, but I didn't. I didn't need to clean the carpet at that time, but now with the holidays at hand I thought it'd be nice to have fresh clean carpeting.
Buy-It-Now-Store: "We do apologize for the error on our part. But unfortunately you have passed our 30-day mark of contacting us. We ask our customers to contact us within 30-days of ordering if there is something wrong with their order, this information can be found on our policy page. So unfortunately we will not be able to help you at this point."
Really? Come on now! I certainly understand policy and I also adhere to them. However, there's a time when good business practices should also play a part. Now that I have read the many reviews, it sounds like this is exactly how they conduct their business. This was a mistake that I (nor anyone I come in contact with) will never make again. Lesson: Don't do business with Thieves. Lesson Learned!.
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![Share](javascript:share_rating({"review_body":"I wished I had read the reviews before I ordered from these thieves. I ordered a replacement part for my Hoover Steam Vac. They charged me for the replacement part plus shipping, but sent me a different part which prices 52% less. Not only can I not use the part, I cannot receive the one I paid for because I did not contact them within 30 days. I should have opened the box immediately, but I didn\u0027t. I didn\u0027t need to clean the carpet at that time, but now with the holidays at hand I thought it\u0027d be nice to have fresh clean carpeting.<br><br>Buy-It-Now-Store: \u0022We do apologize for the error on our part. But unfortunately you have passed our 30-day mark of contacting us. We ask our customers to contact us within 30-days of ordering if there is something wrong with their order, this information can be found on our policy page. So unfortunately we will not be able to help you at this point.\u0022 <br> <br>Really? Come on now! I certainly understand policy and I also adhere to them. However, there\u0027s a time when good business practices should also play a part. Now that I have read the many reviews, it sounds like this is exactly how they conduct their business. This was a mistake that I (nor anyone I come in contact with) will never make again. Lesson: Don\u0027t do business with Thieves. Lesson Learned!.","link":"http:\/\/www.resellerratings.com\/store\/Buy_It_Now_Store\/review\/1028791#comment1028791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Buy_It_Now_Store.jpg","store_name":"Buy-It-Now-Store.com","username":"Genn1","rating":"1"}, "single");){kind=link}