5/5

posted Jan-09-2012

I ordered a Genesis from Puget Systems to replace a tired old PC that was on its last legs. They made it easy to configure a system, and told exactly what it would cost. After the order was in, I was given a number that let me track every minute detail of the process on their web site. Upon shipping, I was e-mailed photos of the completed machine, inside and out. We hear a lot about lack of transparency these days, but these people are very transparent and a joy to work with.

Late December is probably not the best time to order something this sensitive, and through no fault of Puget Systems, the shipper misrouted and damaged the computer. Puget couldn't have been more helpful. They started building me a replacement even before they got the damaged one back.

When it arrived there was an issue with one of my powered USB peripherals and it tripped off the power supply. I called their service number, and got someone I'm pretty sure is the owner of the company. He talked me right through the process and my computer was happily running within minutes. I'm typing this on it.

They sent me a whole list of benchmarks, various games and such, but I have my own way of benchmarking systems. I give them a huge fractal render in FLAM3 and watch the processors max out. This box barely noticed. It cranked all 12 logical CPUs to 90% and 45 seconds later out came my fractal with no sound, fury, or keeping the room warm. This one had taken an hour to render on my old box.

I'd recommend these people in a second. They're a good experience all around.

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