1/5

posted Dec-05-2011

Placed an on 11/24/11. Tried to check order status couple times online and can't find any order status. Decided to call on 12/5/11 for order status. Rude customer service told me order is being process still after a week and half. So I decide to cancel my order, but he can only put in a cancellation request. If it got ship, I need to ship it back to them. Overall experience with Radio Shack is terrible.

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1/5

posted Feb-03-2009

STAY AWAY FROM THIS COMPANY. CUSTOMER SERVICE IS NOT HONEST AND FULL OF LIED.

HERE IS MY BUYING EXPERIENCES:
I purchased the LCD TV mount on 1/27/09. I called on 1/30/09 to get the order status, he male rep told me that they are out of stock on the mount and they are in process of fulfilling them. The on next tuesday 2/3/09, they send me an email stating my order is cancelled due to credit card problem. The credit card I used is Amex gift card, I call the Amex and they told me that the amount of money is preauthorized already by 6ave.. Therefore, I called 6th ave. This time the female rep told me that my shipping address is not matching with my credit card company. I told her this is a gift card from Amex. Then she told me that they don't accept gift card as form of payment. I asked her why the last male rep didn't told me this when I called in for order status. She said I don't know. And she lied to me that someone call me to notify me before cancellation. Which is not true. However, I told her that I can used different card now and replace this order. The she transfer me to this male sales rep. He told me that I can't replace this order because they don't have it in stock. So the conclusion is "this company is full of bullshit and WILL CANCEL your order without notification"

Stay way!!!!!

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