1/5

posted Jan-31-2012

Bought a keyboard, was assured by sales associate # 605257 that when i bought the extended warranty for 13$ that all i would have to do was set up my warranty online or call them. When i asked again to be sure that all i had to do was bring back the keyboard to the store and they would replace it, he ASSURED me thats all i had to do. a few days ago (1-28-12) the "L" key broke off, so i took the keyboard back to office depot. the sales associate told me firmly that no, they dont replace the item there, and that i had to go back online, or call them to have a shipping label sent to my email.. so i could print out a shipping label myself, box up the product myself, and then send it to them back through the mail and wait for the new one to arrive. When i complained about employee #604257 and told them i was quite upset over all this hassle, and could they PLEASE make sure their employees are trained in warranty knowledge, I gave the associate employee number of the person who assured me that i only needed to bring it back to the store, he didnt even write it down, or get a store manage to help me. he just said "NEXT" and that was that. I will NEVER go back to any office depot again,

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