5/5

posted Jun-04-2010

This was my first purchase from the Alarm System Store. The order was processed promptly and and the equipment was received in good condition. I purchased a basic DSC 1616 System and the installation went smoothly until it came to programming. I needed to call tech support (DSC could have done a better job with the installation manual). I left a message for a return call and within minutes I received a call from Shawn. He talked me through the programing of additional access codes. He was very professional and he did not rush me. He gave me his extension number in case I had additional questions/problems (and I did). I called back the next day and reached him directly without having to leave a message. I explained the problem that the delay zones were acting as instant zones, he immediately knew what I was talking about and had me insert additional codes so that the siren would not go off during the entry delay period. Again I was impressed with his technical knowledge and his patience. I would recommend the Alarm System Store, if for other reason, then for the service I received from Shawn.

This review was modified by GEF on June 04 2010 04:53:45 PM

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