1/5

posted Jul-15-2009

My $3,952.68 unit was purchased in 2006. Included,a 3-yr-onsite-warranty. I have had many issues: spontaneous reboots, reinstalling the OS several times, not successfully booting up or shutting down. My liquid cooling unit recommended for these game machines and still sold today stopped. Support claims this is the root of my problem even though I had the other issues when the cooling unit was working. They now not only want me to have this $150 part replaced with a $30-40 air-cooled substitute but also want me to front the cost of replacement/repair! They also tell me that the liquid cooled is no longer sold yet they are building them into their configured systems still today. I am furious today and a call placed a couple months ago was met with rudeness and laughing at me for purchasing this computer. I couldn't believe it myself but a good friend made the call for me and heard it for himself. He and I are former on-site technicians! Buyer beware here or at least don't waste your money on the on-site-warranty. Jul 24,Sent back the unit RMA. Company would not send a shipping box container nor do a pick-up. So it cost me $87 for me to ship to ABS Computer. My 3 yr On-site Warranty had been suddenly changed to Depot Warranty and they're not even covering the cost of p/up. They sent me an email that they would cross-ship a replacement if I would choose to give them a credit card, OR/ provide a tracking number as proof my defective unit was on the way. I sent them a confirmation with the tracking information and they ignored it. So I suspected either correctly or incorrectly that they would attempt a repair. I light of that possibility, I sent a whole list of issues should they decide to repair/not replace the unit as promised. Instead they repeated the same info as before. Again, I re-sent them the confirmation with tracking info again. Aug 6: Recd communication from ABS I would get an update on the unit tomorrow. To-date, Mr. Alverez took over the customer serv. so we'll see how things are resolved in the end and I'll do a final update. Customer Service is the key in all computer businesses. NOV 04: My warranty is now expired. I found some old notes that I wrote in Google Docs and sent them in: "Please forward to bench testing: Please pay special attention to the following areas in addition to the general diagnostics: 1. Video has some issues (I've lost the ability to play games strickly on this unit/not online (one reason for buying this unit and configuring it this way, as well as for my home business). 2. Lan has to be replaced due to issues 3. Wireless cards have been failing as there has been three new cards since purchase (suspect problem in peripheral slots) 3. Liquid cooling: pump and fan are not functioning 4. Problems with one of the audio ports 5. Possible power supply problems in PSU and/or on Motherboard (spontaneous reboots or refusal to boot-up even before system gets a chance to warm up). This isn't a constant situation however but it does happen. 6. Not all USB ports are functioning (have had to use a usb hub in order to utilize all needed accessories) 7. Adding two additional matched 2GB Corsair RAM modules (total 6GB) did not result in utilization of additional memory In the first week of SEPT '09 I received the unit again (2nd time) after having to send it back the first time. Upon removal from the perfect packaging, found that the system case had been severely crushed. Possibly dropped off the work-bench prior to packaging, and the tech didn't want to fix it. So I had to send it back, again. When I finally got it back, it had been put into a new system case, new video card and liquid cooler. Nothing else was replaced and this concerns me due to the impact that had to occur which caused significant damage to the case. Also, they did not address the LAN issue. I have to use my own wireless card in a slot which is working.

This review was modified by Future1investor on November 05 2009 09:52:32 AM

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