36,455 stores
1,205,475 reviews
6460 shoppers online now
36,455 stores1,205,475 reviews 6460 shoppers online now
 Total Reviews | 1 |
 Helpful Reviews | |
| Forum Posts | 0 |
 Homepage | |
| Member Since | 9-Jan-12 |
| Last visit | First visit! |
Check out all the stores loved by Frankfurter
No stores favored...
.Check out all the stores reviewed by Frankfurter
| Goggles4u |  |
Frankfurter likes these stores the least and has left a poor review for them.
| Goggles4u |  |
Share your shopping experience,
write a review!
Follow us & win cool gear: 
posted Jan-09-2012 
![Share](javascript:share_rating({"review_body":"I ordered my glasses on December 11th and here it is January 9th and I am being told there was a production error and I need to wait another 6 to 7 days. About 3 weeks after my order was placed I began inquiring of the online chat reps when I could expect the glasses. The answer was always the same \u0022they are in production and should ship this week\u0022. I have a trip coming up and need the glasses ASAP but I guess a one month lead time is not enough. Now I am being told that I must wait another 6 to 7 days. I called and talked to a customer service rep and he said my order had been moved to the head of the line and it would take 3 to 4 days to produce. I told him I was no glassologist but even I know it doesn\u0027t take that long to make a pair of glasses. Anyway, I am not a happy customer but we will see if they do as they say and expedite production, express mail the glasses and refund my shipping. I would have appreciated some more straight forward answers from the customer service reps.<br><br>Follow up ... I just received a call saying they will send the glasses to my alternate address. So we shall see, it appears they are making an effort to do the right thing","link":"http:\/\/www.resellerratings.com\/store\/Goggles4u\/comment\/1132157#comment1132157","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Goggles4u.jpg","store_name":"Goggles4u","username":"Frankfurter","rating":"1"}, "single");){kind=link}
“Dear Robert,
We certainly understand that there has been delay in your order and we would like to offer our sincerest apologies for it. Unfortunately, the frame which you ordered was back-ordered which caused this delay, but we would accept the fact that you should have been informed about this which was not done. We're trying our best to make the coordination with our valued customers as simple and effective as possible.
We would also like to inform you that the refund of your shipping charges has been posted already and the glasses have been shipped out as well on your provided address which should be delivered to you in a few days.
Once again, our sincere apologies for the inconvenience this delay may have caused for you.
Kind Regards,
Goggles4u Support Team”