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36,455 stores1,205,475 reviews 6460 shoppers online now
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posted Feb-03-2012 
![Share](javascript:share_rating({"review_body":"Bought a Groupon for an iLuv iPhone clock radio. After 30 days I still do not have my item. I emailed redtag.com and UBid.com. After the third email they finally responded to me with a \u0022case number\u0022 for all the good it has done me. I have sent multiple emails since that have gone unanswered. If I try to call them they only direct me back to Groupon. I\u0027m going to file a claim through Groupon but, even if they refund my money, I\u0027m still out the shipping and handling charges that I had to pay for outside the Groupon transaction. I work in the customer service industry and the WORST thing you can do is ignore a customer when they have a problem.","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1220209#comment1220209","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"Fezzgig","rating":"1"}, "single");){kind=link}
“We totally understand this customer's frustration. In this case, RedTag.com (uBid's sister site) worked with Groupon to process only the shipping portion of the iLuv orders, and Groupon's third party shipper was responsible for actually sending the item to the customer, and updating the customer's tracking information back to Groupon. Groupon would then post the tracking information on the customer's MyGroupons page. Note that Groupon's Fine Print indicates that the item ships out 7-10 business days after the purchase date. Because we have not received any tracking info for this Groupon product, we are unable to post it. We wish we could! Customers looking for this information should call Groupon Customer Service at 877 788 7858 or email them at csgoods@groupon.com and inquire about their shipments. We've posted this on RedTag.com as well. If a customer wants a refund of a Groupon Goods purchase, Groupon initiates this, and they provide us with the customer return info, so that we can refund the shipping cost. We understand this can be confusing but this is the process for this particular Groupon Goods product.”