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Felipe-9931

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Rating 2/10
1/5

Another nail in the Chinese coffin...

Sadly, this company must join the ranks of the totally unacceptable face of Chinese capitalism!

They promise much - "Yes, everything you buy from TOMTOP has a guarantee of quality"; "You can be confident about ordering from TOMTOP just as much as any western retailer."; "Supprot(sic) to refund without reason within 14 days after received the product".

It's all nonsense, of course. When you do have a problem, you enter into a nighmare world of e-mails going back and forward, requests for pictures, for videos etc. In my case, the item supplied was completely unusable - it was useless by design! - but after several e-mails, the best I got was "Well, how about we give you partial refund?". No, sorry - if the damned thing is useless, and fails to meet the advertised specification, I want my money back - and if they want the product returned then they can cover the postage cost.

In the end I simply turned to PayPal - who immediately refunded my full costs without question. If Chinese companies want to do increased trade with the West, they really have to get behind their so-called promises.

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