1/5

posted Jan-26-2012

My order, dispatched on November, never arrived. Iherb standard answer says that they doesn't take care of missing orders and don't give the money back, but they also say: "However, airmail deliveries are very reliable and are a favorite shipping method for our valued customers in Europe and Asia Pacific with an average delivery time of 10 days (including weekends). Also, chances are high that you will not pay any additional customs import taxes)". Iherb has made a publicity themselves of this untrackable way of getting our orders. This is the first time in my life that a e-shop doesn´t give me a refund or send my items again (even with non-trackable shipments). It isn't an issolated issue and it's not just about my country post service as they said to me. If you take a look at Iherb facebook wall you could check how many people haven't received their orders, so obviously there´s a problem. Customer Service Department only send standard answers. Anyway, I do know that sometimes they give somebody a refund. I´ve asked them about this but they don´t say anything. I don´t know why should I have less rights as a customer just because I buy via internet.

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