1/5
posted Jan-03-2008
My feelings on my experience with PCMicroWorks and their BlackHawk laptop (10/2007-1/2008):
They delivered the laptop fast within 5 days I was totally stoked on the laptop and PC MicroWorks!
They delivered it with incorrect hardware (ABG instead of ABN) and didn't notify me which they said was my fault because I ordered the laptop without an OS and they normally put the paper in the box as part of the OS (Now you start to see my problem is with PCMicroWorks and their employees, it’s never their fault always the customers).
The laptop immediately black screened and locked up when put in SLI mode for Vista x64 which I explicitly asked if it worked and they said yes (Obviously they never tested it or did and decided to lie to me anyway).
They blamed the video problem on NVidia saying NVidia told them it worked so they shipped it. They also blamed this on me not ordering an OS for them to have installed (Oh by the way there site offers the laptop without an OS as the default choice). They also blame me for getting 4GB of memory and said the problem doesn't exist with 2GB (they never ask me to take out any memory to fix the problem? Also once again their site offers the 4GB upgrade for free at the time I ordered).
They promise me a working driver in a week or so and have me disable some features to get SLI to work which it never does.
Then they ship the new driver which basically has the same problems not as pronounced but still present.
After over a month they finally offer to swap the cards temporarily for 7950 which are not DirectX10 which is the main reason I bought this system and how it is advertised on their website.
I said I would take the cards if they would upgrade the 8700 to the 8800s coming out for my trouble and they would not commit but did send the 7950s.
Now during all this two SATA drives fail one after the other. They overnighted drives to replace them.
I have now spent more money and time on this laptop than it cost me originally ~$5,000.00.
Also the customer support is terrible. They are overly aggressive, blame the customer, refuse to take ownership of the problem, follow through is terrible; don't follow their written or oral agreements.
Back to the video problem so I hadn't heard from them in over a week so I decided to call and either say give me the 8800s with a working driver or take the laptop back. The customer support person was terrible. First off he started complaining about me wanting to game with the laptop, buying it without an OS again, and various other absurd, unprofessional , and just plain ridiculous statements like "we are taking care of you by going out of our way to do such and such" etc. This guy was unreal. He taunted me and finally after I told him I wanted to return the laptop offered the 8800s and told me I would have to get a new motherboard too. I told him no thanks not only do I not want it because of what has transpired (Especially the conversation with this customer service manager) now I really know PCMicroWork’s marketing gimmick of being upgradeable is totally mis-leading seeing you have to change the motherboard to upgrade video cards.
I tried to get a hold of upper management but they refused to let me through.
Needless to say I returned the portable and they gave me a full refund and all shipping was at their cost. They drew out the refund return (during the holidays the worst time for me to tie up 5K of mine, affected my 8 year old daughter’s Christmas) and once again broke their written agreement on that. Even though they think they made me whole they are not even close with the time I invested.
I write this because before I bought the laptop from PCMicroWorks I searched for info on the company and their support and found little to none. If someone had written an article like this I may not have made the purchase.
There are plenty of other companies out there that sell similar systems based on the exact same core Clevo system that will provide much better customer service and support and not waste your valuable time and money.
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posted Jun-10-2010 
This review was modified by Falcon_CMH on June 12 2010 03:28:05 PM 
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![Share](javascript:share_rating({"review_body":"Bummed on getting a band color that matched the watch.<br>Charlene stepped up and did everything I have asekd for help on.<br>","link":"http:\/\/www.resellerratings.com\/store\/WorldOfWatches\/review\/1291841#comment1291841","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/WorldOfWatches.jpg","store_name":"WorldOfWatches.com","username":"Falcon_CMH","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought from this company online serveral times. They offer services not offered by any other companies like lapped CPU coolers. I recommend buying from this company especially CPU coolers lapped. I got the best temps I have ever had from my CPU with their lapped Thermalright Extreme 120.","link":"http:\/\/www.resellerratings.com\/store\/CrazyPC\/review\/575302#comment575302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CrazyPC.jpg","store_name":"CrazyPC","username":"Falcon_CMH","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent online company good prices. Also asked them to carry IC Diamond and they got a hold of the company and now carry the product. I recommend buying from this company.","link":"http:\/\/www.resellerratings.com\/store\/Silicon_Valley_Compucycle_SVC_svcompucycle\/review\/575301#comment575301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Silicon_Valley_Compucycle_SVC_svcompucycle.jpg","store_name":"Silicon Valley Compucycle \/ SVC","username":"Falcon_CMH","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought almost 100% of my custom built PC parts at NewEgg I should have reviewed them before now. Better late than never. The reason I am reviewing them I had some issues with a few parts for the very first time and their RMA process allowing for cross shipping if you have a CC and next day on their dime is the best in the business. Their employees are very helpful and couteous. They have me as a lifetime customer!","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/review\/575288#comment575288","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"Falcon_CMH","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent online ordering and shipped exactly what was purchased two very high quality products that work flawlessly. Packaged very nicely as well. Highly recommend for PC parts!","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/review\/575286#comment575286","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"Falcon_CMH","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"EGA rocks! I have bought 4 GTX 480\u0027s from NewEgg as well as products directly form EVGA. There support is the best in the business. Jacob, Nate, Delirious, and special thanks to Joe Darwin!<br>THey tried out a 3 and 4 way EGA adapter to make sure it worked on my MB specially for me and then shipped me the products for free. It doesn\u0027t get any better. I could go on and on but just to say once again they are the best in the business. Most every buys Nvidia products from EVGA because of this. Love their support forums too the best once again bar none.","link":"http:\/\/www.resellerratings.com\/store\/eVGA\/review\/575282#comment575282","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eVGA.jpg","store_name":"eVGA.com","username":"Falcon_CMH","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DangerDen is awesome. The product came shipped nicely packaged and the blocks are awesome. I forgot to order a 4th and Kathi hooked me up even though they were out of stock and got me the 4th one today shipped overnight. DangerDen rocks! Very special thank you to Kathi!","link":"http:\/\/www.resellerratings.com\/store\/Danger_Den\/review\/575281#comment575281","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Danger_Den.jpg","store_name":"Danger Den","username":"Falcon_CMH","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company cannot accept the fact they make mistakes and blames everybody but themselves. They are two companies SidewinderComputer and Petras.<br><br>My first order with this company was the IC Diamond product. I ordered a 24 carat tube that costs $20. They sent me a 7 carat tube that costs like ~$7-9. They blamed IC packaging for the mistake. I never said a word and let them make it right.<br><br>I then proceeded to ask for a quote on a very sophisticated chilling system, in particular the fittings. They kept promising the quote for over 2 weeks and never delivered it. I had to continue emailing and calling and they continued to lie and tell me one more day. Then when I got the quote they left off the reservior. When the products were delivered they were taped so tightly together you couldn\u0027t tell if the products were new or used.<br><br>Then I ordered some more parts for the reservior. They shipped the parts and left off an integral seal. I called them and told them I wanted the exact same seal and Gary promised he would send out the exact same seal. Instead he sent out a sub par seal continuing to delay my build even longer.<br><br>When I called him back and requested the original part per my request he suggested it was strange the part wsn\u0027t there in the last 2 years over 2000 orders they never had a seall ike this missing. As he was opening the same part nad taking the seal off of it to compare wihtth e part he sent me. You get the fact once again he is implying my fault for misplacing\/losing the seal and not his companies fault for inspecting the product be delivery.<br><br>Gary has a anger management problem and is rude to his customers. He accused me of this to once again not take the blame for his incompetence.<br><br>He offered for me to return the product and I accepted very willingly.<br><br>At this point he needs to take back the product no matter the condition and pay for shipping.<br><br>He and his companies are the worst I have ever done business with.<br><br>He trys to put everything off on everyone else when he is to blame. I have met people like this before and they should never handle customer service.<br><br>This whole thing has done nothing but cost me time and money and no value or product worth using.<br><br>My reponse to Gary\u0027s lies:<br>Gary lied about the IC Diamond issue and made other lies in his reaponse. I never used any foul language or abused anyone I was extemely patient and kind. Also Sidewinder did say they wanted the IC Diamomnd back and sent a return shipping package for it so he is lying. They said I was required to send it back so they could RMA it to the 24 carat tube. I have the information to prove it. This shows Gary is a lier and not trustworthy. I would respond to the rest of his replies but its not worth my time. He has an anger management issue and cannot be wrong with anything or bothered to deliver the correct product payed for. I also have a tracking number for a replacement cap he promised to make right and he never sent it to show how much he lies here is the tracking number: 9101805213907565796017 (USPS said they had notice to receive it but never shipped)<br><br>This all over a ~$3 part this shows his lack of character. I highly recommend people stay away from this company.<br><br>Also the o ring in question is not just green it is UV and advertised on his site as that as a bonus feature. Here is the link to the product in question: http:\/\/www.sidewindercomputers.com\/bimablg1stfi.html. He did not send the correct part per his picture as you all can see its a cheap black o ring. And still hasn\u0027t made it right. He is a flat out liar and disrespectful to his customers when he makes mistakes.<br><br>I had to reply to one more lie. I never once asked for free product from him sponsoring my rig. As you can see in the quote free product was never mentioned. And he cannot produce communication of me asking for free product. To the contrary he asked me to advertise his company by just putting a link to it in my forum sig\/rig which is illegal in most forums. Said he told others he wouldn\u0027t sponsor is why he cannot sponsor me I have the email. He is the bigest out right liar I have ever met.<br><br>My deal with IC Diamond as a sponsor is I give out free TIM to forum members and collect the results of the use of the product. For that I do not get paid. I do it for the community.<br><br>They also shorted me 1 foot of Tygon tubing on the order from the original quote.<br><br>Once again Gary is lying to cover his tracks here is a part of his response email to me when I asked where the fittings where for the reservior:<br><br>\u0022Charles...<br>I am also out of the Blue Fuzion version of this reservoir, that may be why it was not on the estimate....\u0022<br><br>To show how nice I was to him here is my email asking the question to dispute his lies about me being rude:<br><br>\u0022I got my fittings thanks! Hey my reservoir (FrozenQ Liquid Fusion) was left off the list. I decided to use it for show and not really hook it up since the chiller will be my reservoir. Do you have any Bitspower plugs\/caps I can put into the bottom? I need 2. Preferably black in color.\u0022<br><br>I even sent other emails doing his research and finding the right part. Too many emails to post but see he is just not doing his job I had to do it for him.<br><br>As you can see in his statement below he is just plain lying to you in his response:<br><br>\u0022Customer claims we left off a reservoir ... he confirmed the list while at the same time, asking to send him free products\u0022<br><br>Never once in his quote of me supposedly asking him for free product, which isn\u0027t in the quote either, he is claiming I confirmed the order was correct which I never did I just bought what was on the order relying on his supposed expertise which is obviously not there. Really steer clear of this sheister.","link":"http:\/\/www.resellerratings.com\/store\/Petra_s_Tech_Shop_ShopPTS\/review\/575275#comment575275","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Petra_s_Tech_Shop_ShopPTS.jpg","store_name":"Petra\u0027s Tech Shop \/ petrastech.com \/ ShopPTS.com","username":"Falcon_CMH","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company cannot accept the fact they make mistakes and blames everybody but themselves. They are two companies SidewinderComputer and Petras.<br><br>My first order with this company was the IC Diamond product. I ordered a 24 carat tube that costs $20. They sent me a 7 carat tube that costs like ~$7-9. They blamed IC packaging for the mistake. I never said a word and let them make it right.<br><br>I then proceeded to ask for a quote on a very sophisticated chilling system, in particular the fittings. They kept promising the quote for over 2 weeks and never delivered it. I had to continue emailing and calling and they continued to lie and tell me one more day. Then when I got the quote they left off the reservior. When the products were delivered they were taped so tightly together you couldn\u0027t tell if the products were new or used.<br><br>Then I ordered some more parts for the reservior. They shipped the parts and left off an integral seal. I called them and told them I wanted the exact same seal and Gary promised he would send out the exact same seal. Instead he sent out a sub par seal continuing to delay my build even longer.<br><br>When I called him back and requested the original part per my request he suggested it was strange the part wsn\u0027t there in the last 2 years over 2000 orders they never had a seall ike this missing. As he was opening the same part nad taking the seal off of it to compare wihtth e part he sent me. You get the fact once again he is implying my fault for misplacing\/losing the seal and not his companies fault for inspecting the product be delivery.<br><br>Gary has a anger management problem and is rude to his customers. He accused me of this to once again not take the blame for his incompetence.<br><br>He offered for me to return the product and I accepted very willingly.<br><br>At this point he needs to take back the product no matter the condition and pay for shipping.<br><br>He and his companies are the worst I have ever done business with.<br><br>He trys to put everything off on everyone else when he is to blame. I have met people like this before and they should never handle customer service.<br><br>This whole thing has done nothing but cost me time and money and no value or product worth using.<br><br>My reponse to Gary\u0027s lies:<br>Gary lied about the IC Diamond issue and made other lies in his reaponse. I never used any foul language or abused anyone I was extemely patient and kind. Also Sidewinder did say they wanted the IC Diamomnd back and sent a return shipping package for it so he is lying. They said I was required to send it back so they could RMA it to the 24 carat tube. I have the information to prove it. This shows Gary is a lier and not trustworthy. I would respond to the rest of his replies but its not worth my time. He has an anger management issue and cannot be wrong with anything or bothered to deliver the correct product payed for. I also have a tracking number for a replacement cap he promised to make right and he never sent it to show how much he lies here is the tracking number: 9101805213907565796017 (USPS said they had notice to receive it but never shipped)<br><br>This all over a ~$3 part this shows his lack of character. I highly recommend people stay away from this company.<br><br>Also the o ring in question is not just green it is UV and advertised on his site as that as a bonus feature. Here is the link to the product in question: http:\/\/www.sidewindercomputers.com\/bimablg1stfi.html. He did not send the correct part per his picture as you all can see its a cheap black o ring. And still hasn\u0027t made it right. He is a flat out liar and disrespectful to his customers when he makes mistakes.<br><br>I had to reply to one more lie. I never once asked for free product from him sponsoring my rig. As you can see in the quote free product was never mentioned. And he cannot produce communication of me asking for free product. To the contrary he asked me to advertise his company by just putting a link to it in my forum sig\/rig which is illegal in most forums. Said he told others he wouldn\u0027t sponsor is why he cannot sponsor me I have the email. He is the bigest out right liar I have ever met.<br><br>My deal with IC Diamond as a sponsor is I give out free TIM to forum members and collect the results of the use of the product. For that I do not get paid. I do it for the community.<br><br>They also shorted me 1 foot of Tygon tubing on the order from the original quote.<br><br>Once again Gary is lying to cover his tracks here is a part of his response email to me when I asked where the fittings where for the reservior:<br><br>\u0022Charles...<br>I am also out of the Blue Fuzion version of this reservoir, that may be why it was not on the estimate....\u0022<br><br>To show how nice I was to him here is my email asking the question to dispute his lies about me being rude:<br><br>\u0022I got my fittings thanks! Hey my reservoir (FrozenQ Liquid Fusion) was left off the list. I decided to use it for show and not really hook it up since the chiller will be my reservoir. Do you have any Bitspower plugs\/caps I can put into the bottom? I need 2. Preferably black in color.\u0022<br><br>I even sent other emails doing his research and finding the right part. Too many emails to post but see he is just not doing his job I had to do it for him.<br><br>As you can see in his statement below he is just plain lying to you in his response:<br><br>\u0022Customer claims we left off a reservoir ... he confirmed the list while at the same time, asking to send him free products\u0022<br><br>Never once in his quote of me supposedly asking him for free product, which isn\u0027t in the quote either, he is claiming I confirmed the order was correct which I never did I just bought what was on the order relying on his supposed expertise which is obviously not there. Really steer clear of this sheister.","link":"http:\/\/www.resellerratings.com\/store\/Sidewinder_Computer_Systems_Inc\/review\/575272#comment575272","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sidewinder_Computer_Systems_Inc.jpg","store_name":"Sidewinder Computer Systems, Inc.","username":"Falcon_CMH","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My feelings on my experience with PCMicroWorks and their BlackHawk laptop (10\/2007-1\/2008):<br>They delivered the laptop fast within 5 days I was totally stoked on the laptop and PC MicroWorks!<br>They delivered it with incorrect hardware (ABG instead of ABN) and didn\u0027t notify me which they said was my fault because I ordered the laptop without an OS and they normally put the paper in the box as part of the OS (Now you start to see my problem is with PCMicroWorks and their employees, it\u2019s never their fault always the customers).<br>The laptop immediately black screened and locked up when put in SLI mode for Vista x64 which I explicitly asked if it worked and they said yes (Obviously they never tested it or did and decided to lie to me anyway).<br>They blamed the video problem on NVidia saying NVidia told them it worked so they shipped it. They also blamed this on me not ordering an OS for them to have installed (Oh by the way there site offers the laptop without an OS as the default choice). They also blame me for getting 4GB of memory and said the problem doesn\u0027t exist with 2GB (they never ask me to take out any memory to fix the problem? Also once again their site offers the 4GB upgrade for free at the time I ordered).<br>They promise me a working driver in a week or so and have me disable some features to get SLI to work which it never does.<br>Then they ship the new driver which basically has the same problems not as pronounced but still present.<br>After over a month they finally offer to swap the cards temporarily for 7950 which are not DirectX10 which is the main reason I bought this system and how it is advertised on their website.<br>I said I would take the cards if they would upgrade the 8700 to the 8800s coming out for my trouble and they would not commit but did send the 7950s.<br>Now during all this two SATA drives fail one after the other. They overnighted drives to replace them.<br>I have now spent more money and time on this laptop than it cost me originally ~$5,000.00.<br>Also the customer support is terrible. They are overly aggressive, blame the customer, refuse to take ownership of the problem, follow through is terrible; don\u0027t follow their written or oral agreements.<br>Back to the video problem so I hadn\u0027t heard from them in over a week so I decided to call and either say give me the 8800s with a working driver or take the laptop back. The customer support person was terrible. First off he started complaining about me wanting to game with the laptop, buying it without an OS again, and various other absurd, unprofessional , and just plain ridiculous statements like \u0022we are taking care of you by going out of our way to do such and such\u0022 etc. This guy was unreal. He taunted me and finally after I told him I wanted to return the laptop offered the 8800s and told me I would have to get a new motherboard too. I told him no thanks not only do I not want it because of what has transpired (Especially the conversation with this customer service manager) now I really know PCMicroWork\u2019s marketing gimmick of being upgradeable is totally mis-leading seeing you have to change the motherboard to upgrade video cards.<br>I tried to get a hold of upper management but they refused to let me through.<br>Needless to say I returned the portable and they gave me a full refund and all shipping was at their cost. They drew out the refund return (during the holidays the worst time for me to tie up 5K of mine, affected my 8 year old daughter\u2019s Christmas) and once again broke their written agreement on that. Even though they think they made me whole they are not even close with the time I invested.<br>I write this because before I bought the laptop from PCMicroWorks I searched for info on the company and their support and found little to none. If someone had written an article like this I may not have made the purchase.<br>There are plenty of other companies out there that sell similar systems based on the exact same core Clevo system that will provide much better customer service and support and not waste your valuable time and money.<br>","link":"http:\/\/www.resellerratings.com\/store\/PC_MicroWorks_Corporation\/review\/354590#comment354590","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_MicroWorks_Corporation.jpg","store_name":"PC MicroWorks Corporation","username":"Falcon_CMH","rating":"1"}, "single");){kind=link}
“Customer was sent the wrong product on an order for IC7 5 gram thermal grease on May 16. We speak with a lot of customers on a daily basis, and when this one called, his call was easy to not forget. Customer was verbally belligerent and rude. After apologizing for sending him the 1.5 gram syringe instead of the 5.0 gram syringe, and immediately shipping him the correct part, I assured him he did not need to return the 1.5 gram syringe since we made the mistake. Several minutes later, he called again and apologized for being so belligerent, and thanked me for correcting the issue. On customer's order from 06-02-2010, a significant number of man hours were spent with customer via email and on the phone by our support staff. We provided him with an extensive email support from 05-24-2010 to 06-02-2010, and a listing of parts he would need for his specific application. We referred him to other businesses for his phase change applications. The parts list was emailed to him, which he confirmed also via email. The order shipped UPS ground on 06-03-2010, which he called repeatedly to confirm were shipping on that day. Customer claims we left off a reservoir, but after researching our email communications to him on 06-02-2010, the list sent was complete, it matches his invoice verbatim, and he confirmed the list while at the same time, asking to send him free products:
"Hey I wanted to talk to you about your company sponsoring my rig to get some word of mouth and ground up advertising. I just got IC Diamond to sponsor my rig. I am looking to get multiple sponsors like race cars do. In return I can help build you a channel of people on forums that are veterans with good street cred recommending your company/products. This is really a new method of buzz marketing that can really help your sales. Let me know if you’re interested."
This, along with our previous encounters, such as the threat to discredit us and our service publicly simply for taking just over a week during Memorial Day Holiday to prepare a custom quotation, continued to sound alarms. Our denial to provide him with free products likely played a role in his rant this week.
Customer placed an online order with us on Monday June 7th at 5:10 p.m. EST. A subsequent order was placed on Tuesday June 8th at 00:00:28 EST. The order was picked by our Engineer and checked by two of us here because of our previous experiences with said individual. In spite of his treatment of us over the phone, we were kind enough to make the extra effort to merge his two orders, and refund him appropriately the excess shipping charges on the second order. The following day the customer called and was again upset. He claimed an o-ring was missing on one of his fittings, which left our hands sealed in plastic, pre-packed by the manufacturer. We did not question the customer's claim, though it was peculiar that every single other fitting (there are 77 others) in our stockroom did have the o-rings with the fittings. We stated we will mail a spare o-ring immediately that will work with the customer's fitting. The o-ring was removed from a spare o-ring bag, the same spare o-rings that hundreds of other competent customers have purchased from us, placed into an envelope and mailed out that day, and he received it the following. The following day the customer called again the day he received it, and was verbally abusive and rude. He was upset because the color was black instead of green. Of course, it does not matter as once the fitting is installed in his particular application, as the o-ring is no longer visible. When I indicated this, he claimed the o-ring we sent would not work at all because it was three times larger (thicker) than the o-ring and would not fit on the fitting. His wife even chimed in in the background that it was three times thicker and could not be used.
specifically, this black o-ring, shown with the green one side by side at equal thickness: http://lib.store.yahoo.net/lib/sidewindercomputers/orings.jpg
He continued to make wild claims, such as it not being a real Bitspower o-ring and some other o-ring (its the only one we carry) At this point, I agreed to get him a green o-ring. Again, the customer became aggressive and belligerent, because he stated that this solution was not good enough - it had to be another sealed fitting, because he no longer trusted my hands to touch it, and that we must be conspiring against him to mess up his orders. At this point, Falcon CMH was treated in the same manner as he had treated us over the last several weeks, which has now resulted in this public complaint. This customer, up until today was treated with nothing less than respect, only to be treated in return like rubbish. We have had our fill of his potty mouth. Other resellers should take note of this individual and take appropriate precautions to protect themselves. ”