1/5

posted Jul-25-2008

I placed an order with DIGICOMBOS on July 23, 2008. Below is the email I sent shortly after placing the order.

Hello Dave, I am cancelling my order with digicombos. I called Discover to make sure the charge does not go through.
the reasons I am cancelling are stated below.
1-I ordered from you the Canon XSi kit with IS lens. You wrapped up our phone conversation with "ok, so you ordered the canon xsi body only" twice. Even after I corrected you saying NO, I ordered the kit with lens. You sent me an email confirmation for the body only.

2-Once I did call you back about the "mistake" you made you agreed to send me another confirmation, only this time the description of the camera changed to: canon eos rebel XSi/KissX2. I did not and do not want the Kiss X2 Japanese version of the XSi.

3-You could not satisfy my inquiry about the warranty being a USA warranty. You said, if it's not, just send it back and we'll replace it.
Well I don't have time to send things back.

4-I asked about a quicker method of delivery other than 7 day ground. You said you would set up the shipment for 2 day delivery at the price of 3 day delivery which would be 20 dollars.
My receipt stated 3 day delivery.

Frankly, I was really hoping this purchase with digicombos would have been an excellent experience. But I feel very nervous about receiving a gray market product that I'll have to send back to you and run the risk of not receivig a refund.

Unless you can assure me in writing that I will receive the exact camera kit and lens I want, which is the Canon Xsi with IS lens [not the kiss X2] then I will stick with my cancelled order and find somewhere else to purchase.

I NEVER HEARD ONE WORD BACK FROM DAVE.
I did receive an email the next morning stating that there was a problem with my credit card and they could not proceed with my order until I called to clear up the "issue". Amazing, I cancelled my order via email to two different addresses, Dave's address and the info@ address yet they still tried to charge my credit card.

I suspected they would do this and that's exactly why I called Discover and told them not to accept/or clear the charges from this company.
Very dishonest and unethical.

In my opinion, I do not trust this company or it's employees. Especially now after the reviews I've read and the experience I had.
[wish I'd read reviews prior to placing my order]

I bought from Beach Camera. Spent 108 dollars more, and already have my new USA warrantied, Canon XSi in hand. Thanks Dave & Digicombos for guiding me to the beach!
Diana Cline Abingdon Maryland

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5/5

posted Jul-25-2008

HALLELUJAH!
After conducting three weeks of research for an upgrade from our Canon Rebel XT, my husband and I decided on the Canon Rebel XSi with the IS lens.
We narrowed our search to two companies because their prices were much lower than other stores we researched on the internet. [we now know the prices were lower because the stores sell gray market products with japanese warranties-not at all what we wanted]

Then we found ResellerRatings.com. We poured through the list of merchants and found three we considered doing business with. Then we stumbled onto the “best & worst” stores list on RR- http://www.resellerratings.com/topstores.pl
THIS LINK SHOULD BE AT THE TOP OF THE RATINGS RESELLERS HOMEPAGE.
We compared prices, shipping, and ratings left by other consumers. We selected Beach Camera.
I called to place our order at 930am on 7/24/08. I spoke with Bill [extension 234] who was professional, friendly and knowledgeable. Bill took my order and advised me of shipping options. I mentioned that we needed the camera by next Friday but didn’t want to pay extra for shipping because we weren't in a huge hurry and if the camera arrived before Friday, well then, we'd be very grateful. So, I chose free shipping-5-7 day ground.

After hanging up with Bill I felt very good about the order I just placed. [unlike other places I've ordered from in the past-you know the old buyers remorse syndrome] Within 5 minutes I received an email confirmation of my order. At 12:20pm I received another email confirming that my order was shipped! It’s now Friday 7/25/08 11am and my order just arrived! My husband and I do a lot of shopping and selling on the internet so we have many years of experience dealing with web vendors.
Too eager to wait for hubby to come home, I opened the securely sealed box and found the camera to be well packaged and in brand new condition, as advertised. Upon further inspection I noted the USA warranty card and all the standard kit items to be in place and perfectly new condition.

I can't tell you how amazed I am with the service provided by Bill at Beach Camera.
Never in my life have I been so impressed by an online merchant. I am thoroughly pleased with Beach and will recommend them to everyone I know. Way to go Bill. Way to go Beach Camera!
Thank you for a refreshingly pleasant online purchase! BUY FROM BEACH! You will be pleased.
Diana & Rick Cline Abingdon, Maryland

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