1/5

posted Aug-18-2008

I will NEVER purchase anything through this company again. I ordered a wall mounted dog door. When it arrived it was much to large. I went thru there procedures which involved getting a RMSA number and paying for overnight shipping thru fed Ex. I then purchased a additional door because I needed it asap and couldn't wait for them to receive the first one and re-ship.
I then receive a email with pictures of a broken door. They claim it was damaged in shipping and that i should go file a claim with fed ex that they won't accept this door back now. Fed Ex shows it was delivered without damamage. I am livid! I am a good customer who feels they are being scammed by this company. I've ordered alot of items on line and have never had this kind of problem. Ever. Do not utilize Moore Pet Supply!

comment on review | report?

Is this review?… Helpful (1) Cool Share