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36,455 stores1,205,475 reviews 6436 shoppers online now
 Total Reviews | 2 |
 Helpful Reviews | 2 |
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 Member Since | 5-Sep-07 |
| Last visit | First visit! |
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| Shentech |  |
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posted Jan-24-2008 
posted Sep-05-2007 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Item was in stock when order placed. Paid $23 for overnight shipping. Next day\u0027s phone call revealed the order was never received and that the item was actually out of stock now. Problem with Google Checkout - not fully compatible with their system. Full amount was nonetheless charged to my card. Customer service said it was my fault.","link":"http:\/\/www.resellerratings.com\/store\/PC_Universe\/comment\/358625#comment358625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Universe.jpg","store_name":"PC Universe","username":"Esquire07","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UPDATE: Nov. 30, 2007 - IBM sues Shentech for selling counterfit batteries. Read story: <br><br>http:\/\/www.engadget.com\/2007\/11\/30\/ibm-sues-shentech-for-selling-volatile-counterfeit-batteries\/<br><br>I ordered what I thought was a genuine Lenovo replacement battery. It turned out to be counterfeit. It had all the right stickers that said it was made by IBM except for the serial number. My computer immediately detected that it was not genuine. <br><br>Upon first contacting Shentech I was told that I would have to eat up the shipping costs and the 15% restocking fee. When I threatened to bring a lawsuit for selling counterfit goods and false advertising I immediately got full credit and free return shipping. <br><br>Bottom line, do not buy anything from this seller. They will do all they can to take advantage of you. I would pursue a claim against them in court if I had more time. <br>","link":"http:\/\/www.resellerratings.com\/store\/Shentech\/comment\/333471#comment333471","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shentech.jpg","store_name":"Shentech","username":"Esquire07","rating":"1"}, "single");){kind=link}
“I am truly sorry about your order mishap. Please note we did have a problem with the Google Checkout, and I do apologize again for your order being in the mix of it. We did find your order and had it rushed out and to no avail, of course your item was out of stock. We are refunding your order in full and PC Universe would like you offer you a discount on a future order. Please call: 800-728-6483 x 6964 for the discount code.”