1/5

posted Feb-18-2013

http://i794.photobucket.com/albums/yy224/midwestcrx/95176Mz_zpsdc6ed41d.jpg

That is what I ordered for my SO on Valentines day for $100.

http://i794.photobucket.com/albums/yy224/midwestcrx/IMAG0200_zps0b831ac5.jpg

That is what was delivered.

On contacting 800Flowers, they offered a partial refund and a credit for my next purchase, which would be fine with any other purchase, but when you're talking about special-occasion delivered gifts, you can't really take the risk that they'll screw it up again later.

My confidence in them grew even smaller after they sent me an email saying they're happy I'm fully satisfied with my order. Uh...

It is also obvious that 800Flowers did not contact and has no intention of contacting the florist who screwed up the arrangement, so that makes it pretty obvious that they don't really care if your orders arrive as expected.

(rated them as high priced, since $100 for that arrangement is a joke)

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2/5

posted Apr-28-2012

Abysmal. If they send you broken items, you are automatically blamed for breaking them, and they refuse to refund your money. Here's a log of the last go-around I had with them. Buyer beware.

http://imgur.com/a/d3VrQ

(edit, 2 days later)

To their credit, Newegg has now refunded the money for the motherboard as a direct result of this review. They also offered a $25 credit to be applied to the next purchase.

Unfortunately, while I am pleased that Newegg has finally exhibited good customer service (not to mention finally obeyed federal law), $25 toward the purchase of computer equipment that costs hundreds of dollars is a fairly tepid peace offering, considering the amount of time invested in dealing with this issue.

I'm not saying this to be petty, but because it is very obvious that Newegg only came around on this issue because this negative review was about to be posted for the world to see. Not because it was the right thing to do - we aren't talking about one disgruntled CSR in the bowels of company HQ taking his anger out on a customer here. I dealt with at least three people (Cloudia via email, and a CSR and her supervisor by phone), all three of whom told me the exact same thing - it's company policy to reject returns of motherboards with bent pins no matter what. This tells us either that it is Newegg policy to reject the return unless the customer kicks up enough of a fuss (like, say, posting a negative review here), or that Newegg is training their CSRs AND their CS supervisors so poorly that fights like this are to be expected if you are shipped defective products.

The Newegg of old would not have done this - as I remarked this morning when discussing this issue with the victim of this fiasco, in the old Newegg, the janitor would have almost had the power to authorize the return. Such fighting as has been necessary this time would never have happened. While I hope Newegg will return to its roots of excellent customer service, I've seen nothing to date to indicate that this has happened or will happen any time soon, $25 merchandise credit or no.

I'd have been much happier had they just refunded the money and then said that they would be changing their policy such that automatic rejections were a thing of the past, and changing their CSR training such that customers who have been buying from them since they opened would not have to worry about whether or not they'd be out hundreds of dollars if something ships with defects.

This review was modified by Eslader on April 30 2012 01:31:28 PM

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