1/5

posted Oct-07-2011

I purchased a blackberry bold 9000 from N1 on September 25, 2011. After charging my card, I received an email stating that my phone was placed on back-order and would ship in 1 to 7 business days. It is now October 7, 2011 - 10 business days later and I have received no word on the staus of my phone.

I called the billing and sales inquiry numbers (1-347-240-0290 & 1-347-240-0287) respectively - no one answered at either - the billing number had been disconnected and the sales number took me to a voice mailbox that was full. (Running into this, in general, when dealing with a service complaint is pretty scary).

So I then used the customer service number ( 1-347-240-0289) - and although this number worked the person who answered my call should in no way be employeed to work as a customer service representative.

His name was "Joe Omer" - He was disrespectful,ineffective, unresponsive, and perceivably lazy. I have recently dealt with insurance claim representatives from liberty mutual that were more helpful - and believe me that is SAYING SOMETHING.

I make it a point to always be polite to people working in this line of service because I too used to deal with customer complaints at my last job. I know it is not their fault that there is a problem and that this is probably the first they have heard of your issue - but irregardless not answering a phone call with a formal greeting, taking upwards of 10 minutes to search for an order number that was given to you upon greeting, and then not providing any assurance of a resolve is
JUST NOT GOOD BUSINESS!

This is my second order from N1 but it will my last - the cost of their products might be better, but having good service to back up your product is better business.

N1 you are in need of a new business strategy - STAT!!!

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