5/5

posted Aug-26-2011

Accessories 4 Less got my attention when Mark responded within 10 minutes of an email inquiry sent at 7am on a Sunday. They won my business & loyalty after Mark & I spoke at length the following Monday. He was cheerful, professional, extremely knowledgeable, and detail-oriented. We figured out a system for my HT & my budget, and he also went out of his way to educate without actually making me feel dumb... just a normal conversation, no hype or hard-sell. The items I selected (Marantz 3D receiver & a KEF 7.1 speaker system) are tonally matched. My KEF speakers are far, far superior to my previous speakers, which apparently I am not supposed to mention -- but they are a 4-letter word which starts with a B. I purchased "open box" items to save $, but they all look & sound brand-new to me. I am a happy customer. AC4L is solid.

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5/5

posted Jul-29-2011

Customer service is as important as price, and my experience with Abe's has been A+ in both areas. I had a misunderstanding regarding delivery of my new Samsung D8000 TV (my fault, not Abe's) to MN. Mark in customer service was very responsive, and he consistently demonstrated tact, confidence & professionalism in resolving my questions. He went out of his way to make certain I was happy, and he also documented his actions in follow-up email -- which was equally courteous, and very well-written. I have recommended Abe's to one of my friends (who is in the market for a Samsung BD-D5500 Blu-ray), and to my 73-year-old uncle. He doesn't realize it yet, but he wants the same thing (full internet functionality without having to buy a Smart TV). I will use Abe's again.

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