1/5

posted Dec-12-2010

NEVER use Priceline. Once they have your charge card number/account number you are at their mercy.

I booked a stay at a Knights Inn for three days through Priceline four weeks in advance. Well, when I told my friends that I was going to visit where I had booked, they went ballistic. This motel was being used to house transients and homeless through a county contract and was, in their opinion, the most dangerous place in a 50 mile radius to stay. Immediately contacted Knights Inn and Priceline to cancel (THREE WEEKS IN ADVANCE).

Despite Priceline's policy of no charges for cancellation and Knight's Inn corporate policy of 72 hour no penalty cancellation policy, Priceline still charged me the ENTIRE AMOUNT, even though I cancelled weeks in advance.

Had a smiliar situation with Orbitz, changing dates, etc. and there was no problem. Will always deal with Orbitz in the future, great customer service.

I contacted my bank about the charge and even though Priceline credited the money back into my account initially, they turned around and recharged me. Still fighting this.

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