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All 1 Customer Review(s) | by EASYSCAM

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Easy MD
Rating 2/10
1/5
modified review posted May-12-2011

“I MADE AN ONLINE PURCHASE FROM EASYMD ON APRIL 25, 2010. THEREAFTER, I RECEIVED AN EMAIL CONFIRMING MY PURCHASE. THE EMAIL SAYS "WE WISH TO CONFIRM SUCCESSFUL AUTHORIZATION OF YOUR CREDIT CARD FOR THE AMOUNT OF $48.00. THIS MEANS THAT WE HAVE VERIFIED THAT YOUR CARD IS VALID AND HAS SUFFICIENT CREDIT. ONCE WE FILL AND SHIP YOUR ORDER, YOU WILL RECEIVE A REGISTERED AIR MAIL NUMBER AND ONLY THEN WILL YOUR CARD BE CHARGED FOR $48.00 BY "WWW.EASY.MD 866-978-4944". YOU SHOULD EXPECT YOUR PACKAGE TO ARRIVE APPROXIMATELY 10 BUSINESS DAYS AFTER SHIPPING."

THEIR WEBSITE CONFIRMS THE SAME POLICY:
"CANCELLATION POLICY
WE DEBIT YOUR CREDIT CARD ONLY ONCE WE HAVE SHIPPED YOUR ORDER. THEREFORE, IF YOU WISH TO CANCEL YOUR ORDER PRIOR TO US CHARGING YOUR CARD YOU WILL BE ABLE TO DO SO WITHOUT PENALTY. ONCE YOUR ORDER HAS BEEN SHIPPED WE WILL BE UNABLE TO CANCEL YOUR ORDER."

MY VISA WAS CHARGED ON APRIL 26, 2011, SO I EXPECTED THE SHIPMENT TO ARRIVE LAST TUESDAY, MAY 10, 2011. HOWEVER, 12 BUSINESS DAYS HAVE PASSED, AND IT STILL HAS NOT ARRIVED. I CONTACTED EASYMD FOR ASSISTANCE VIA A LIVE CHAT TODAY AND GOT SOMEONE NAMED 'TERRY' WHO WAS OF NO HELP WHATSOEVER.

SHE SAID THAT MY ORDER HAD NOT BEEN SHIPPED YET. THEN WHY WAS MY VISA CHARGED THE $48 ON APRIL 26TH? SHE ALSO SAID
"AS WE CHANGED OUR MERCHANT BANK POLICIES WERE CHANGED."

IF THEY CHANGED THEIR MERCHANT BANK POLICIES, WHY DIDN'T THEY CHANGE THE POLICY IN THE EMAIL THEY SENT ME TWO WEEKS AGO AND IN THEIR CURRENT WEBSITE?

THEY SAID THEY WILL SHIP THE ORDER ANYTIME IN THE NEXT WEEK, SO THEY HAVEN'T EVEN SHIPPED MY ORDER. THEY CHARGED AND TOOK MY MONEY FOR IT THOUGH. I CALLED MY VISA COMPANY AND THEY STARTED A CREDIT CARD DISPUTE WITH EASYMD BECAUSE IT'S BEEN OVER 15 DAYS SINCE THEY CHARGED MY CREDIT CARD AND THEY STILL HAVEN'T SHIPPED THE PRODUCT.


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