2/5
posted Dec-07-2005
Ordered a Motherboard combo, AMD processor, OCZ Ram, Motherboard on Nov. 29th and it is now the 8th day after the order and the website shows order status as "submitted to the warehouse". After several e-mails the response that I got was they were so busy that the orders were being filled on a first come, first served basis! I guess nevermind what the website says about the 1-3 days. Then I was told on Dec. 5th "We had a slight problem with the OCZ ram, but this has been corrected. If everything goes right in testing, the combo will make it out the door
this evening."
After 3 more e-mails I received two conflicting responses just today. "I apologize for the delays, your memory was backordered from OCZ. We are scheduled to receive a shipment of that memory in today, and if it arrives your combo should be able to ship out today" A few minutes later I received this e-mail from Chris@Monarch "We apologize Mr. S----. Due to recent heavy demand the COMBO department is really backed up. I will try to expedite your COMBO."
OK, so which is it? I am going to cancel my order.
Update: 12/9/05 After requesting my order be cancelled they quickly hussled my order out the door. Although I paid for two day shipping ship date 12/8/05 Fedex notes that arrival date will be 12/12/05. Don't understand that one.
I also recieved a call from "Sterling" who has a tough job working for such a dysfunctional operation. He sincerely wanted to make it right and was gracious to my son whose birthday present was missed. As upset as I was, "Sterling" tried to make it right and is worth his weight in gold to Monarch. If Monarch loses Mr. "Sterling", Monarch is finished.
This review was modified by
Dunifon on December 09 2005 06:41:31 PM
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posted Oct-27-2011 
![Share](javascript:share_rating({"review_body":"Outdoorbunker Outdoor bunker problems.<br>Made a 125.00 order at website. After several days did not receive my order. Called but to no avail.Calls were cutoff after 10 minutes after being told by an automated voice to e-mail. Three e-mails and no response as to my order status or shipping. Its been 15 days now. I would not order from this company at their website. E-bay or Amazon would be better because they have a complaint resolution process. However any company that has poor service like this is bad news.","link":"http:\/\/www.resellerratings.com\/store\/Outdoor_Bunker\/review\/911348#comment911348","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Outdoor_Bunker.jpg","store_name":"Outdoor Bunker","username":"Dunifon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Motherboard combo, AMD processor, OCZ Ram, Motherboard on Nov. 29th and it is now the 8th day after the order and the website shows order status as \u0022submitted to the warehouse\u0022. After several e-mails the response that I got was they were so busy that the orders were being filled on a first come, first served basis! I guess nevermind what the website says about the 1-3 days. Then I was told on Dec. 5th \u0022We had a slight problem with the OCZ ram, but this has been corrected. If everything goes right in testing, the combo will make it out the door<br>this evening.\u0022 <br>After 3 more e-mails I received two conflicting responses just today. \u0022I apologize for the delays, your memory was backordered from OCZ. We are scheduled to receive a shipment of that memory in today, and if it arrives your combo should be able to ship out today\u0022 A few minutes later I received this e-mail from Chris@Monarch \u0022We apologize Mr. S----. Due to recent heavy demand the COMBO department is really backed up. I will try to expedite your COMBO.\u0022 <br>OK, so which is it? I am going to cancel my order. <br><br>Update: 12\/9\/05 After requesting my order be cancelled they quickly hussled my order out the door. Although I paid for two day shipping ship date 12\/8\/05 Fedex notes that arrival date will be 12\/12\/05. Don\u0027t understand that one.<br>I also recieved a call from \u0022Sterling\u0022 who has a tough job working for such a dysfunctional operation. He sincerely wanted to make it right and was gracious to my son whose birthday present was missed. As upset as I was, \u0022Sterling\u0022 tried to make it right and is worth his weight in gold to Monarch. If Monarch loses Mr. \u0022Sterling\u0022, Monarch is finished.<br>","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/review\/233186#comment233186","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"Dunifon","rating":"2"}, "single");){kind=link}