1/5
posted Jan-23-2012
On December 26, 2011, I ordered a package of 4 toothbrushes for about $25.00 from target.com and paid for them online with my credit card. Several days later I received a shipment from target.com. Inside the shipment package was a package of 2 toothbrushes. I telephoned target.com customer service and asked that target.com ship me 2 more toothbrushes because I had received only 2 toothbrushes instead of the 4 that I ordered. The telephone customer service representative said that I would have to go to the target.com website, pay another $25.00 and order a package of 4 more toothbrushes. Afterwards, I would have to use a printer to print out a return label, repackage the original 2 toothbrushes, and ship them back to target.com. I stated that the easiest thing for me would be if target.com would ship me the 2 missing toothbrushes. The telephone representative said that would be against company policy. I asked to speak to a supervisor, and that supervisor told me the same thing. I asked to speak to a a higher-ranking supervisor, and that second supervisor told me the same thing. By that time I had spent about 1 hour on the phone wasting my time with target.com employees. I telephoned my credit card company about the issue. My credit card company will file a dispute with target.com for a refund to my credit card. I will never do business with target.com again. This company practices horrible customer service. Target.com sent me one-half of what I ordered, expected me to place another identical order and pay for it, at which time I would have paid more than $50 to target.com for 2 toothbrushes, albeit the target.com customer service representatives and two supervisors stated that I could receive a $25 refund later if I would do all of the work to print out a return label, repackage the merchandise, and return it to them. I thought there was a very good chance that if I did take all of those steps, I might have received 2 toothbrushes in second order, just like I did in the first order, plus, I had no idea if and when I would actually receive a refund for the shorted first-order if I actually returned it to target.com. This company has lousy customer service and business practices. I will never do business with this company again. It is a lousy company. On a scale of negative 1 to positive 10, I rate this company a negative 1, -1.
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![Share](javascript:share_rating({"review_body":"On December 26, 2011, I ordered a package of 4 toothbrushes for about $25.00 from target.com and paid for them online with my credit card. Several days later I received a shipment from target.com. Inside the shipment package was a package of 2 toothbrushes. I telephoned target.com customer service and asked that target.com ship me 2 more toothbrushes because I had received only 2 toothbrushes instead of the 4 that I ordered. The telephone customer service representative said that I would have to go to the target.com website, pay another $25.00 and order a package of 4 more toothbrushes. Afterwards, I would have to use a printer to print out a return label, repackage the original 2 toothbrushes, and ship them back to target.com. I stated that the easiest thing for me would be if target.com would ship me the 2 missing toothbrushes. The telephone representative said that would be against company policy. I asked to speak to a supervisor, and that supervisor told me the same thing. I asked to speak to a a higher-ranking supervisor, and that second supervisor told me the same thing. By that time I had spent about 1 hour on the phone wasting my time with target.com employees. I telephoned my credit card company about the issue. My credit card company will file a dispute with target.com for a refund to my credit card. I will never do business with target.com again. This company practices horrible customer service. Target.com sent me one-half of what I ordered, expected me to place another identical order and pay for it, at which time I would have paid more than $50 to target.com for 2 toothbrushes, albeit the target.com customer service representatives and two supervisors stated that I could receive a $25 refund later if I would do all of the work to print out a return label, repackage the merchandise, and return it to them. I thought there was a very good chance that if I did take all of those steps, I might have received 2 toothbrushes in second order, just like I did in the first order, plus, I had no idea if and when I would actually receive a refund for the shorted first-order if I actually returned it to target.com. This company has lousy customer service and business practices. I will never do business with this company again. It is a lousy company. On a scale of negative 1 to positive 10, I rate this company a negative 1, -1.","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1187055#comment1187055","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"Drowningintargetbadservice","rating":"1"}, "single");){kind=link}