1/5

posted May-07-2003

Summary:
Bad to non-existent customer service
Couldn't give me my invoice number
Non-responsive to inquiries about order status

STAY AWAY. Very dangerous. They actually turned off their phone system just to avoid having me leave more messages asking where my order was. I left various emails and phone numbers, only to never have them contact me, despite repeated promises to do so. At least, repeated promises when they answered the phone. After 45 minute waits. Not only that, but I ALWAYS talked to the same person- do they only have one employee answering the phones? The laws of statistics say 'yes'. Out of 6 successful contacts with them in the last 10 days, all 6 were with the same guy. The chances of that being coincidence are 2^6, or 1 in 64. That is a 1.56% chance. Very doubtful. Horribly run. This guy told me that my order status was on the desk of a superior, who wasn't in, and whose office was locked. He was NEVER in. Total runaround. STAY AWAY, THEY SUCK IMMENSELY.

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