5/5

posted Oct-05-2009

I just completed purchase of a Pioneer PRO-141FD from Axxis. I dealt personally with John Marty, who apparently has his cell phone physically attached since he was always available.

As most know, these monitors are in short supply. Axxis gave a great price, 15-30% better than anything quoted in Los Angeles locally before I found Axxis. Same on the BDI stand I ordered from him.

All went as planned, until the first panel arrived cracked, badly. John immediately arranged for a second panel to be delievered. But, cracked again. Somewhere in the delivery process, all was going wrong. It was looking bleak.

At that point, John was understandably wary that another panel would arrive broken as well. But he persevered, located one in Washington, shipped via FedEx freight, and now... I'm a proud owner.

John and Axxis really went above and beyond. He was committed that I be satisfied - even where the upside for Axxis may have been gone. He was enthusiastic, professional, courteous, and hugely responsive as he searched for another panel.

I rarely see good customer service anymore, let alone the outstanding service John and Axxis provided. I would and will revisit them when my needs arise.

My last words will be a challenge to John and the folks at Axxis - keep it up! From my experiences with them, I think they will. As a result, I trust they'll be successful and have many happy customers to show for it.

Thanks again!

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