1/5

posted Feb-24-2004

Placed an order with them on 21.Jan.04 via PayPal as they were a verfied PayPal Merchant. Ordered two Mini-ITX boards, CD Drive, two 12vdc convertor power modules, few cables and a netgear hub. Order was processed by PayPal ok but I never received any confirmation from Big008. All contact via email to sales and support were unanswered. Calling via land line to the 1-866-624-4008 went unanswered, no voice mail even. I finally got my Amex bill today and sure enough Big008 PayPal entry was charged to me ($623). Logging a complaint with PayPal resulted in them saying since my order was more than 30 days ago (by 3 days) they would investigate but only log the results and not help reverse the charges. A call to Amex however instantly had the charge reversed and they would pursue an investigation why my order was never processed but billed. Thank god for a live person on the phone at Amex as PayPal's system was all but useless in trying to explain what was going on with this order. Is Big008 going out of business or on extended holiday vacation? Their web site is still active and dns entry indicates good until 2010 or so. But no voice mail or anyone answering the main telephone number at Big008 is a bad sign.

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