1/5
posted Jun-08-2012
This customers customer service is possibly the WORST i have ever had the mis-fortune of dealing with. They are rude, unhelpful, impossible to get a hold of..... Did I mention rude?
I made a purchase on memorial day and chose the shipping option that would have my pc arrive within 5-10 days. A week later I was advised that there was a problem matching my billing address and to fill out a form and also sending back a picture of my credit card which I done the same day.
I heard nothing further so called a few days later to be advised they still hadn't been able to match it. I advised that I was expecting my pc within the timeframe and could I do anything to help speed up the process.
Jonah advised that he would call the bank for verbal confirmation and promised I would get a call back that day. 3 days later, several calls and emails I get an email basically nforming me there were problems and I should just cancel my order.
I called immediately and left a voicemail. After no reply I call again and get the most unhelpful person yet. He advised they don't accept my card usually. Hen I questioned why he don't list it on their website he said he do under the FAQ. I navigated to he FAQ and proved nothing was explained here. No apology was offered and he imply stated here was nothing I could do.
When I questioned why I had not been called back I was told "because we had no info so there was no point". Coming from a customer support background I couldn't imagine they haven't heard of a little thing known as keeping your customer updated on developments. A quick call/email only takes a few mins.
I asked to speak to his manager and he advised he is he manager. At this point I feel like giving up; what hope do I have of getting here issues resolved if the head manager thinks 3 days of not returning calls/emails acceptable.
I'm now left with no pc, the funds taken from my account and wasted time.
I wouldn't recommend the company to anyone based on my experience!
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![Share](javascript:share_rating({"review_body":"This customers customer service is possibly the WORST i have ever had the mis-fortune of dealing with. They are rude, unhelpful, impossible to get a hold of..... Did I mention rude?<br><br>I made a purchase on memorial day and chose the shipping option that would have my pc arrive within 5-10 days. A week later I was advised that there was a problem matching my billing address and to fill out a form and also sending back a picture of my credit card which I done the same day.<br><br>I heard nothing further so called a few days later to be advised they still hadn\u0027t been able to match it. I advised that I was expecting my pc within the timeframe and could I do anything to help speed up the process.<br><br>Jonah advised that he would call the bank for verbal confirmation and promised I would get a call back that day. 3 days later, several calls and emails I get an email basically nforming me there were problems and I should just cancel my order. <br><br>I called immediately and left a voicemail. After no reply I call again and get the most unhelpful person yet. He advised they don\u0027t accept my card usually. Hen I questioned why he don\u0027t list it on their website he said he do under the FAQ. I navigated to he FAQ and proved nothing was explained here. No apology was offered and he imply stated here was nothing I could do. <br><br>When I questioned why I had not been called back I was told \u0022because we had no info so there was no point\u0022. Coming from a customer support background I couldn\u0027t imagine they haven\u0027t heard of a little thing known as keeping your customer updated on developments. A quick call\/email only takes a few mins. <br><br>I asked to speak to his manager and he advised he is he manager. At this point I feel like giving up; what hope do I have of getting here issues resolved if the head manager thinks 3 days of not returning calls\/emails acceptable. <br><br>I\u0027m now left with no pc, the funds taken from my account and wasted time. <br><br>I wouldn\u0027t recommend the company to anyone based on my experience!","link":"http:\/\/www.resellerratings.com\/store\/iBUYPOWER\/review\/1615678#comment1615678","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iBUYPOWER.jpg","store_name":"iBUYPOWER.COM","username":"DottM","rating":"1"}, "single");){kind=link}