1/5
posted Feb-03-2012
Ordered an exercise bike thru Groupon on 1/12/12. Had to pay an extra $40 for shipping to RedTag.com. Their site says 2-4 days after purchase to ship and a confirmation email with tracking would be provided. I received no email, no tracking numbers, and when going to check my account it went from "in process" to "shipped" and back to "in process" again with a note to call Groupon. Almost a full month later I still have no product and neither Groupon nor RedTag can confirm that the order was ever even processed at all. Emails got absolutely NO response. After waiting for a half hour on hold by phone, RedTag says they "can't call their own warehouse to see if it was processed" and that they "have to contact them by email"....WHAT???? What retailer or shipper operates like this???? I contacted Groupon today to ask for a refund and got no response. Maybe another month and I should check back to see if they know whether they have credited my card back - or if that is a mystery to them too.
UPDATE: Received this from Groupon Customer Service tonight. In short, they have added fine print to their deal that was not previously there. Regardless, it is still well outside the shipping time that they say they've stated. Still no shipping confirmation email and no tracking info. Yet they won't cancel and want me to wait until I receive it (???) to ship it back for a refund. Meanwhile, my credit card was charged at the time of purchase by both companies. STAY AWAY FROM THESE 2 COMPANIES AT ALL COSTS. The discounted you might get is simply NOT worth having to chase down your purchase.
RESPONSE FROM GROUPON:
Once again, I'm sorry for the delay in tracking information. There seems like there might be some confusion about the shipping time. The Fine Print of this deal states "Ships out in 10-14 business days from purchase date." I'm not sure what the source was for the 2-4 day shipping time that you are citing. Did someone from Groupon provide you with that information?
I am happy to help you with this refund and will of course stick with you on this issue until it gets resolved. However, there is a protocol for Groupon Goods returns that we have to follow in this instance.
Groupon Goods can only be returned for a refund within 14 days of the product's arrival. Once they business has received your return, they notify us, and we'll issue the refund.
The only amount we can refund is the $295 that you paid to Groupon. If you wish to get a refund for the shipping charge, you'll need to contact Red Tag.
I'm sorry that I'm unable to issue your refund immediately, but I'd like to reiterate that I am working to resolve your issue as soon as I can within the Goods return procedure.
The product has shipped and we're now at the tail-end of the 14 business day shipping window. Once it arrives, let me know and I can work with you to facilitate its return so that we can then process your refund. If you have any further questions about this, please let me know.
Regards,
Philip M
Groupon Customer Support
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![Share](javascript:share_rating({"review_body":"Ordered an exercise bike thru Groupon on 1\/12\/12. Had to pay an extra $40 for shipping to RedTag.com. Their site says 2-4 days after purchase to ship and a confirmation email with tracking would be provided. I received no email, no tracking numbers, and when going to check my account it went from \u0022in process\u0022 to \u0022shipped\u0022 and back to \u0022in process\u0022 again with a note to call Groupon. Almost a full month later I still have no product and neither Groupon nor RedTag can confirm that the order was ever even processed at all. Emails got absolutely NO response. After waiting for a half hour on hold by phone, RedTag says they \u0022can\u0027t call their own warehouse to see if it was processed\u0022 and that they \u0022have to contact them by email\u0022....WHAT???? What retailer or shipper operates like this???? I contacted Groupon today to ask for a refund and got no response. Maybe another month and I should check back to see if they know whether they have credited my card back - or if that is a mystery to them too.<br><br>UPDATE: Received this from Groupon Customer Service tonight. In short, they have added fine print to their deal that was not previously there. Regardless, it is still well outside the shipping time that they say they\u0027ve stated. Still no shipping confirmation email and no tracking info. Yet they won\u0027t cancel and want me to wait until I receive it (???) to ship it back for a refund. Meanwhile, my credit card was charged at the time of purchase by both companies. STAY AWAY FROM THESE 2 COMPANIES AT ALL COSTS. The discounted you might get is simply NOT worth having to chase down your purchase.<br><br>HERE\u0027S THE FLIPPANT RESPONSE FROM GROUPON:<br>Once again, I\u0027m sorry for the delay in tracking information. There seems like there might be some confusion about the shipping time. The Fine Print of this deal states \u0022Ships out in 10-14 business days from purchase date.\u0022 I\u0027m not sure what the source was for the 2-4 day shipping time that you are citing. Did someone from Groupon provide you with that information?<br><br>I am happy to help you with this refund and will of course stick with you on this issue until it gets resolved. However, there is a protocol for Groupon Goods returns that we have to follow in this instance.<br><br>Groupon Goods can only be returned for a refund within 14 days of the product\u0027s arrival. Once they business has received your return, they notify us, and we\u0027ll issue the refund. <br><br>The only amount we can refund is the $295 that you paid to Groupon. If you wish to get a refund for the shipping charge, you\u0027ll need to contact Red Tag.<br><br>I\u0027m sorry that I\u0027m unable to issue your refund immediately, but I\u0027d like to reiterate that I am working to resolve your issue as soon as I can within the Goods return procedure.<br><br>The product has shipped and we\u0027re now at the tail-end of the 14 business day shipping window. Once it arrives, let me know and I can work with you to facilitate its return so that we can then process your refund. If you have any further questions about this, please let me know. <br><br>Regards,<br><br>Philip M<br>Groupon Customer Support <br>","link":"http:\/\/www.resellerratings.com\/store\/Groupon\/comment\/1221585#comment1221585","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Groupon.jpg","store_name":"Groupon","username":"DonnaR","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered an exercise bike thru Groupon on 1\/12\/12. Had to pay an extra $40 for shipping to RedTag.com. Their site says 2-4 days after purchase to ship and a confirmation email with tracking would be provided. I received no email, no tracking numbers, and when going to check my account it went from \u0022in process\u0022 to \u0022shipped\u0022 and back to \u0022in process\u0022 again with a note to call Groupon. Almost a full month later I still have no product and neither Groupon nor RedTag can confirm that the order was ever even processed at all. Emails got absolutely NO response. After waiting for a half hour on hold by phone, RedTag says they \u0022can\u0027t call their own warehouse to see if it was processed\u0022 and that they \u0022have to contact them by email\u0022....WHAT???? What retailer or shipper operates like this???? I contacted Groupon today to ask for a refund and got no response. Maybe another month and I should check back to see if they know whether they have credited my card back - or if that is a mystery to them too.<br><br>UPDATE: Received this from Groupon Customer Service tonight. In short, they have added fine print to their deal that was not previously there. Regardless, it is still well outside the shipping time that they say they\u0027ve stated. Still no shipping confirmation email and no tracking info. Yet they won\u0027t cancel and want me to wait until I receive it (???) to ship it back for a refund. Meanwhile, my credit card was charged at the time of purchase by both companies. STAY AWAY FROM THESE 2 COMPANIES AT ALL COSTS. The discounted you might get is simply NOT worth having to chase down your purchase.<br><br>RESPONSE FROM GROUPON:<br>Once again, I\u0027m sorry for the delay in tracking information. There seems like there might be some confusion about the shipping time. The Fine Print of this deal states \u0022Ships out in 10-14 business days from purchase date.\u0022 I\u0027m not sure what the source was for the 2-4 day shipping time that you are citing. Did someone from Groupon provide you with that information?<br><br>I am happy to help you with this refund and will of course stick with you on this issue until it gets resolved. However, there is a protocol for Groupon Goods returns that we have to follow in this instance.<br><br>Groupon Goods can only be returned for a refund within 14 days of the product\u0027s arrival. Once they business has received your return, they notify us, and we\u0027ll issue the refund. <br><br>The only amount we can refund is the $295 that you paid to Groupon. If you wish to get a refund for the shipping charge, you\u0027ll need to contact Red Tag.<br><br>I\u0027m sorry that I\u0027m unable to issue your refund immediately, but I\u0027d like to reiterate that I am working to resolve your issue as soon as I can within the Goods return procedure.<br><br>The product has shipped and we\u0027re now at the tail-end of the 14 business day shipping window. Once it arrives, let me know and I can work with you to facilitate its return so that we can then process your refund. If you have any further questions about this, please let me know. <br><br>Regards,<br><br>Philip M<br>Groupon Customer Support","link":"http:\/\/www.resellerratings.com\/store\/UBid\/comment\/1221497#comment1221497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UBid.jpg","store_name":"UBid","username":"DonnaR","rating":"1"}, "single");){kind=link}
“Hi Donna,
We're sorry you had such issues with your Groupon order. We at RedTag.com helped process these orders but Groupon is working with another seller on fulfillment of the product - we know this can add some confusion with customers looking for shipment information. Groupon gets the tracking info from their third party shipper and if/when it is provided to us, we will upload it to the RedTag MyPage. However, the MyGroupons page should have the status indicated as well since they get shipment info from their third party directly. With regard to refunds once Groupon issues the refund for the product they provide us with the customer info and if a shipping refund is due, we will process that. We are so sorry for your frustrating situation and would be happy to contact Groupon on your behalf to see if we can speed things up.”