1/5

posted Jan-17-2012

Here is an update on my issue with ASUS, So again the repair sheet stated that my HDD has been replaced with new HDD ! huh ASUS think they can deceive people , i had the manager whom ignored me for 2 days called today ( may be after i made a very bad survey )
and he said that they were wrong they actually never replaced my HDD they just preposition it( yes sure i buy it )which contradict their repair sheet whit even had a FAKE part number on it for the fake new HDD .
wait wait wait HERE COMES THE SUPER SHOCK !!! when i took my netbook apart , to compare my HDD part number with the fake one stated on the repair sheet , i found that my HDD has a refurbished label , and the manager said they didn't replace my HDD so i still have the original which comes with the netbook , SO ASUS USE A REFURBISHED parts with a brand new computers and i think that is AGAINST The LAW . I"M going to report this !



The repair sheet stated that they replaced my HDD with a new one , but when i started my netbook , i saw same partitions that i have created with same names , a brand new HDD should have only one partition C , i called the ASUS center, asking for explanation! and the representative was totally repeating himself saying it written new on the repair sheet , and was unable to explain to me why i still see my old partitions, he made me leave a message to the manager whom ignored me and never called back . I TOOK THE NETBOOK APART AND FOUND THAT THE HDD p/n Doesn't MATCH THE p/n STATED ON THE REPAIR SHEET , AND THE HDD WAS Refurbished . I STILL NEED EXPLANATION !!!!!!

Basically i had to repairs on two different products , first representative was RUDE RUDE and ignorant
second one was nice and helpful , third representative was nice and SUPER DUPER ignorant.

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