1/5

posted Jan-19-2012

Sorry if this seems rantish, but i figured i would add to the complaints here.
So i got my Brend New PC in April 11, when i recieved it, i turned it on to get a cannot find boot device error. I called tech support, they had me check the HD and make sure it did not come unplugged during transport, which is what happened. So first call was a successful fix, and it happens sometimes.

Call 2, wes because my PC would randomly crash while i was working on it. They had me do an OS recovery, which wiped everything i had, and i had to reinstall everything.

Call 3, same problem, PC still randomly crashing, no matter what i would be doing, playing a game, going online, sleeping.. So they had me do a 2nd OS recovery. By now, it's only June.

Call 4, Same problem, and i insisted i was not going to do an OS recovery. So they have me ship it out for repairs, Which I had to pay for. I get the PC back about 3 weeks later.

Its August now and call 5, again, Same problem, so they have me ship it out Again, at my expense for Additional repairs. Once again, it takes 3 weeks to get my PC back.

November and Call 6 because 3 days after getting my PC back, it started crashing again. This time they say we are going to ship it to our Main repair facility in Cali, which costs me another $80 in shipping.

December 2nd, i get the PC back, turn it on and it freezes during the boot process. I call them again, they say we need to ship it out again. This time i ask if they can pay for it, since i am a bit frustrated by now. So they send a shipping label. I ship the PC out on Dec 12th.

Jan 18 2012, i get the PC back after it being gone for over a month, i plug it in, and get, what a surprise, Cannot Find boot device. I try unplugging and replugging the HD in, no luck, so once again i call for support Call 8 by now, which i say i want my money back. They say call the company i bought it through. I call and they have a 14day money back guarentee, and say i need to deal with the manufacturer since its under the 1 year warranty. Call Asus back Again, call 9 and they say we can have you ship it back out for repairs again. If i want a replacement they have to make sure its not working, and when they get the system, it magically works. And when i get it, nothing works.

I just feel like they are stringing me along until the 1 year warranty is up, then they are going to drop me like a rock.

I have never had PC prpoblems like this with Any PC i ever had, and i will Never order anythign Asus ever again.

Their Customer Support is horrible, and they do nothing to actually fix the problems. I mean Seriously, they sent me a Lemon, and are just tryign to string me along.

I just wish i did some investigation before i bought the PC, and i would not have had this much Grief.

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