1/5
posted Mar-07-2011
If I could give zero stars I would. Save your time, energy and efforts. Butterfly Photo has the worst customer service ever. Nothing but broken promises. I will never do business with Butterfly Photo. You shouldn’t either unless you like to be mislead, like headaches and like aggravation. I wish I read these reviews before I placed my order.
I ordered Canon 7D Digital SLR Camera and several accessories ($2500.00) from Butterfly Photo and paid for 3-5 day delivery simply because they had the best price around. I bought it on a Saturday, 2/12 in the hopes of getting it the following Thursday – Saturday because I travel much of the week and knew I needed to be home for it to sign for the delivery.
A sales rep called me 2-3 days later to review my order and offer/sell additional products. He upgraded my shipping to free- 2 day and confirmed that the order in being processed and I should get it by Friday. I didn’t get it and called and left a message. My voicemail was never returned. I never received a shipping email as promised either and no follow up calls, ever. I also tried using their customer service email address couple times that week and got a standard response that I needed to call for assistance.
On 2/24 I spoke to employee #2 who researched and said apparently the item was out of stock and needed to come from another warehouse. I was told via email that it would be on my doorstep the next day. Sadly – it never arrived. Funny thing – she gave me her direct extension number to call if I had any questions or problems, and when I dialed it, it was another employee’s extension, not hers. Or if it was her extension, her voice got awfully deep in a few days. So I gave it the weekend and still nothing. I don't understand why I never received any emails or phone call from them, in due time, explaining supply problems or issues with my order so that I could've purchased my camera somewhere else and have it when I wanted it.
I had to call them again on Monday 2/28 to find out that there was a problem and I will not be receiving my camera. I spoke to employee # 3. Again, promise, promises, promises. This time I was told she was going to personally oversee this order and ensure that the label is placed on my package to arrive at my home on Thursday 3/3. Once again – another broken promise. I called Thursday 3/3 late morning and spoke to employee # 4 when I still didn’t have a shipping email sent to me with a tracking number as promised. She said that their computers were down and that she’d have employee #3 call me when they were back up. It was 4pm that day – no call, no email. I contacted the company yet again and spoke to employee #4 telling her I didn’t get a call or email as promised. She placed me on hold, and when she came back she said that they were placing the label on my package and that I would receive the next day. At that point enough was enough. My time had been wasted – 3 weeks of stalling tactics. I directed her to cancel my order immediately and credit my account back and to send me an email indicating that this was taken care of. I still need to watch for my credit, as it’s hasn’t been the “2-3 business days” yet to process this. I told her I’d be happy to spend my money elsewhere. I also told her that they should correct their customer service hours that they post on their website, outgoing voicemail messages and canned email responses. They all show/say different times. Very misleading.
Well, I am happy to report that I ordered my camera and accessories through their competitor B&H Photo Video in NYC this Saturday and I am getting EVRYTHING tomorrow. No extra sales call a few days later to further stall my online order. Immediately after my order, I received an email order confirmation. And the 1st business day after I placed my order I received an email with my tracking number. UPS will be here tomorrow. What a wonderful thing great customer service is! I paid just a little more, but it’s worth it.
Is Butterfly Photo doing so well that they can afford to lose a $2500.00 order?
This review was modified by
DiRi on March 07 2011 04:10:23 PM
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![Share](javascript:share_rating({"review_body":"If I could give zero stars I would. Save your time, energy and efforts. Butterfly Photo has the worst customer service ever. Nothing but broken promises. I will never do business with Butterfly Photo. You shouldn\u2019t either unless you like to be mislead, like headaches and like aggravation. I wish I read these reviews before I placed my order.<br><br>I ordered Canon 7D Digital SLR Camera and several accessories ($2500.00) from Butterfly Photo and paid for 3-5 day delivery simply because they had the best price around. I bought it on a Saturday, 2\/12 in the hopes of getting it the following Thursday \u2013 Saturday because I travel much of the week and knew I needed to be home for it to sign for the delivery. <br><br>A sales rep called me 2-3 days later to review my order and offer\/sell additional products. He upgraded my shipping to free- 2 day and confirmed that the order in being processed and I should get it by Friday. I didn\u2019t get it and called and left a message. My voicemail was never returned. I never received a shipping email as promised either and no follow up calls, ever. I also tried using their customer service email address couple times that week and got a standard response that I needed to call for assistance. <br><br>On 2\/24 I spoke to employee #2 who researched and said apparently the item was out of stock and needed to come from another warehouse. I was told via email that it would be on my doorstep the next day. Sadly \u2013 it never arrived. Funny thing \u2013 she gave me her direct extension number to call if I had any questions or problems, and when I dialed it, it was another employee\u2019s extension, not hers. Or if it was her extension, her voice got awfully deep in a few days. So I gave it the weekend and still nothing. I don\u0027t understand why I never received any emails or phone call from them, in due time, explaining supply problems or issues with my order so that I could\u0027ve purchased my camera somewhere else and have it when I wanted it. <br><br>I had to call them again on Monday 2\/28 to find out that there was a problem and I will not be receiving my camera. I spoke to employee # 3. Again, promise, promises, promises. This time I was told she was going to personally oversee this order and ensure that the label is placed on my package to arrive at my home on Thursday 3\/3. Once again \u2013 another broken promise. I called Thursday 3\/3 late morning and spoke to employee # 4 when I still didn\u2019t have a shipping email sent to me with a tracking number as promised. She said that their computers were down and that she\u2019d have employee #3 call me when they were back up. It was 4pm that day \u2013 no call, no email. I contacted the company yet again and spoke to employee #4 telling her I didn\u2019t get a call or email as promised. She placed me on hold, and when she came back she said that they were placing the label on my package and that I would receive the next day. At that point enough was enough. My time had been wasted \u2013 3 weeks of stalling tactics. I directed her to cancel my order immediately and credit my account back and to send me an email indicating that this was taken care of. I still need to watch for my credit, as it\u2019s hasn\u2019t been the \u201c2-3 business days\u201d yet to process this. I told her I\u2019d be happy to spend my money elsewhere. I also told her that they should correct their customer service hours that they post on their website, outgoing voicemail messages and canned email responses. They all show\/say different times. Very misleading.<br><br>Well, I am happy to report that I ordered my camera and accessories through their competitor B&H Photo Video in NYC this Saturday and I am getting EVRYTHING tomorrow. No extra sales call a few days later to further stall my online order. Immediately after my order, I received an email order confirmation. And the 1st business day after I placed my order I received an email with my tracking number. UPS will be here tomorrow. What a wonderful thing great customer service is! I paid just a little more, but it\u2019s worth it.<br><br>Is Butterfly Photo doing so well that they can afford to lose a $2500.00 order? <br>","link":"http:\/\/www.resellerratings.com\/store\/ButterFly_Photo\/comment\/717681#comment717681","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ButterFly_Photo.jpg","store_name":"ButterFly Photo \/ outlookaq.com","username":"DiRi","rating":"1"}, "single");){kind=link}