1/5
posted Jan-06-2009
I ordered a Samsung HT-Z510T from techgearnow.com (ordered on 11/28/2008), I finally received the item 12/16/2008 and it was broken, (by the way, they charged my card way before they shipped it which is suppose to be illegal). Anyway, when I called them about the front of the main system being cracked and broken the owner was in the back ground telling his employee that we don’t know if this guy is telling the truth, and he went on and on about how I was probably lying. They basically told me it was my problem and to take a hike. I called UPS the same day, and they came by and picked up the package, they discovered that it was damaged during shipping and returned the package to the shipper,techgearnow.com They said they only payout to the shipper and the receiver can only report the claim. When I saw that it was returned I called UPS because Tech Gear Now was still refusing to send out a new unit or refund my money. UPS said they were waiting for the shipper to contact them for a settlement on the claim. I have filed a claim with my credit card company and now today 01/06/2009, Tech Gear Now is saying they will refund part of my money. I still have to dispute the rest of it with my credit card company. They double dipped by getting paid by UPS and trying to stiff me on the deal. I am sure that is illegal as well. Anyway, I would not recommend buying from them at all. The other thing is they do not report on their website that most of their items are refurbished items. The item that I purchased Samsung HT-Z510T, did not disclose anywhere that it was a refurbished item, however when I confronted them on the phone they admitted that it was a refurnished item. The other thing is that their phone is down all the time and they do not respond to emails.
This review was modified by
DerekHudd on January 06 2009 09:36:28 AM
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![Share](javascript:share_rating({"review_body":"I ordered a Samsung HT-Z510T from techgearnow.com (ordered on 11\/28\/2008), I finally received the item 12\/16\/2008 and it was broken, (by the way, they charged my card way before they shipped it which is suppose to be illegal). Anyway, when I called them about the front of the main system being cracked and broken the owner was in the back ground telling his employee that we don\u2019t know if this guy is telling the truth, and he went on and on about how I was probably lying. They basically told me it was my problem and to take a hike. I called UPS the same day, and they came by and picked up the package, they discovered that it was damaged during shipping and returned the package to the shipper,techgearnow.com They said they only payout to the shipper and the receiver can only report the claim. When I saw that it was returned I called UPS because Tech Gear Now was still refusing to send out a new unit or refund my money. UPS said they were waiting for the shipper to contact them for a settlement on the claim. I have filed a claim with my credit card company and now today 01\/06\/2009, Tech Gear Now is saying they will refund part of my money. I still have to dispute the rest of it with my credit card company. They double dipped by getting paid by UPS and trying to stiff me on the deal. I am sure that is illegal as well. Anyway, I would not recommend buying from them at all. The other thing is they do not report on their website that most of their items are refurbished items. The item that I purchased Samsung HT-Z510T, did not disclose anywhere that it was a refurbished item, however when I confronted them on the phone they admitted that it was a refurnished item. The other thing is that their phone is down all the time and they do not respond to emails. ","link":"http:\/\/www.resellerratings.com\/store\/TechGearNow\/comment\/432218#comment432218","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TechGearNow.jpg","store_name":"TechGearNow","username":"DerekHudd","rating":"1"}, "single");){kind=link}