1/5

posted Jan-04-2012

Ordered a 27 inch monitor from Dell. Received an email stating the monitor would not arrive for several weeks and to call if I wish to cancel the order. Called and cancelled my order as soon as I received the email that A.M. Their sales representative assured me it was cancelled and that my funds would be be returned the next cycle at my bank. Then that evening they turned around and mysteriously found a monitor and shipped it to me. Funny how they went to we don't have it you'll have to wait a couple weeks to "Oh, we got yours right here if your going to cancel."

I had already purchased the same monitor for 30 dollars cheaper from a competitor called and told dell wtf. Had to tell the story to not one, not two, but three customer service representatives all from overseas. None could help me. Got the run around oh we can't stop the shipment you'll have to refuse the order when it's delivered nothing we can do. Oh btw we got your money suck it. Total lack of coherency between employee's or any desire to set things right. I've dealt with insurance companies that are more willing to work with you. I'm sure they try to stick me with some sort of fee for returning the monitor.
Moral of the story they are dishonest if you get an email saying oh it's gonna be awhile cancel it and boom they'll have it in stock mystically just pray you don't have to return it or ask for help from their customer service. Dell doesn't have any.

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