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  • Rating 2/10

    Tomorrow I will be calling to conplain about the terrible condition of our order. We r3cieved it today from a neighbor down the road to whose box it was delivered...we do not have a box on the road and told the girl it would have to be delivered to the house. The box was crushed and the product had leaked all inside. So, we have no usable product. How do you intent on handling this?

    pureformulas's Avatar
    posted Jun-27-2012

    PureFormulas.com rep has responded

    “Debra-Hill, we are sincerely sorry that your box arrived crushed. Sometimes the post office can be a little unreliable, they been contacted for the matter. we see that a replacement has been sent at no charge. If there is anything else you need please do not hesitate to contact us via email: help@pureformulas.com. Sorry again, we will make sure this does not happen again”

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