5/5

posted May-01-2012

Items arrived incredibly fast (2 days), and in perfect condition.

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1/5

posted Aug-26-2011

I placed an order with them online, but at the end of the process, got a message saying my order could not be processed or something similar. So, thinking perhaps it was the browser I was using, I tried again with IE. I got the same results. Then, a day or 2 later, I notice a charge on my account, and received a e-mail saying that not one, but two sets of the items I tried to order had been shipped? I log in to their site online, but it shows no orders under my account. I received the package yesterday, and did not open it. Today I attempted several times to contact them through the toll free number, but always was getting a foreign person on the phone that I couldn't easily understand. Finally, the 3rd time I call, I got someone who I could understand, so I explained my problem. As soon as I mentioned the problems trying to place the order, he cut me off and said It was my fault, I placed the orders, not them, and there was nothing he could do. I immediately asked to talk to a supervisor, and after a few minutes on hold, was talking to a man with a Southern United States accent who agreed to send me a return label and refund my purchase, but advised me NOT TO PLACE ORDERS ONLINE, and instead, call to place an order.

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2/5

posted Aug-14-2011

Had several problems with the ordering/shipping process. My total was listed as under $200, with taxes and shipping figured in. Then, when I hit place order, it was $200.71, but still said it was placed? The conformation E-mail said my order total was $160.23?!? Then, 3 days after my order, I get an E-mail, saying my order was on hold, and that I had to call to talk to someone (order total still listed at $160.23 on this e-mail). So I call, and they tell me I still owe them .71 cents. I ask them why my order went through online if I still owed more money. The person on the phone ran through the cost of each item and the shipping cost, and that it totaled $200.71. I asked about the $10 discount, and he said that was already figured in. After almost a half hour on the phone, on and off of hold, the guy finally says that the shipping fee would be reduced, and the order would ship. I received my items 2 days later.

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