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DavidNabob

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Rating 10/10
5/5

Mack came through!

Purchased a Samsung Galaxy Note Pro 12.2 with a Diamond Plan Warranty in 2014. Sent my tablet in for warranty repair, unfortunately due to a defective main board, experienced the issue again. Interacted with Mack, with just a few months remaining on my warranty, they replaced my tablet from the factory which included a 90 day warranty through Samsung. This allowed me the opportunity to warranty shop, but the level a customer service I received from Mack was exceptional and therefore purchased another 3 year warranty! Thank you Mack, for your exceptional customer service, especially Lauren, Eric, and Andrew.


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