powersellernyc, PowersellerNYC rep has responded

posted Jan-04-2012

“This customer is making false claims and VERY bold statements. He placed an order for a television and some accessories, and we shipped it. He then called and wanted to make changes to the order, which we agreed to. A few days later, without any notification whatsoever, he refused the entire order through the freight company. We have recevied no communication from him since, besides this rating. We cannot understand what we could have possibly done to this customer to illicit such slanderous statements. We did not attempt to steal anything from him, which is obvious. We did not bait and switch him on anything (I am not even sure he knows the definition of the word). We offered him some accessories, which he purchased, and if that constitues as an upsell to him then what can we do. You need certain things for the unit to function as it is intended, which we told him about. He did not even recieve anything from us, and did not even see any products to make the statement that we sent repacked merchandise. It should be quite obvious to any reader that this customer is just arranging the worst things he can think of, and posting them here.

The mere fact that he mentions religion in his rating is asinine, and tells you pretty much everything you would need to know about this customer. While the company may be owned by people of the Jewish faith, more than half of the company is of different faiths. We employ many different cultures, and they do not encompass our company structure. Any issues that arise or do not arise have no relation to any religion.

We try our best to satisfy each and every customer, but have no idea how to do so with this one. He disconnects each time we attempt to call him, and does not reply to emails. Please know that if you ever have any issues, we at PowersellerNYC will do our best to resolve them.”