1/5
posted Dec-20-2011
I was a long-time buyer from Tire Rack until I had a problem. If the information they give on their website is correct and the equipment you bought fits, then you are fine. Otherwise, you are screwed. I bought wheels for my winter tires at Tire Rack, and their website said that the stock center caps will work with the wheels. I had winter tires installed on the wheels I bought from them (for $250), and the wheels did fit fine on the car. The stock center caps did not. I called Tire Rack, and they acknowledged that the center caps will not work because the wheels on the new model year have a different hub size (in contrary to what their website claimed). After the wheels were installed, the car was moved out of the shop - this is not very far - measure it in feet. Tire Rack says that because the car was "driven" (even if it was 3 feet was their quote), then they will not take the wheels back as a return. When you buy wheels or tires from them, they "guarantee" that they will fit. My wheels did not, and they will not let me return them because they have been "driven" more than 3 feet. If you buy something from them that does not work as they promise, they will find a reason to not honor their "guarantee". You would think that as the economy gets worse, businesses would try to retain customers. Not. You have been warned.
If what you buy from them fits, great. They have a great selection and super fast shipping. If there is a problem, you are screwed.
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![Share](javascript:share_rating({"review_body":"I was a long-time buyer from Tire Rack until I had a problem. If the information they give on their website is correct and the equipment you bought fits, then you are fine. Otherwise, you are screwed. I bought wheels for my winter tires at Tire Rack, and their website said that the stock center caps will work with the wheels. I had winter tires installed on the wheels I bought from them (for $250), and the wheels did fit fine on the car. The stock center caps did not. I called Tire Rack, and they acknowledged that the center caps will not work because the wheels on the new model year have a different hub size (in contrary to what their website claimed). After the wheels were installed, the car was moved out of the shop - this is not very far - measure it in feet. Tire Rack says that because the car was \u0022driven\u0022 (even if it was 3 feet was their quote), then they will not take the wheels back as a return. When you buy wheels or tires from them, they \u0022guarantee\u0022 that they will fit. My wheels did not, and they will not let me return them because they have been \u0022driven\u0022 more than 3 feet. If you buy something from them that does not work as they promise, they will find a reason to not honor their \u0022guarantee\u0022. You would think that as the economy gets worse, businesses would try to retain customers. Not. You have been warned.<br><br>If what you buy from them fits, great. They have a great selection and super fast shipping. If there is a problem, you are screwed.","link":"http:\/\/www.resellerratings.com\/store\/Tire_Rack\/comment\/1034225#comment1034225","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tire_Rack.jpg","store_name":"Tire Rack","username":"DaveJJJ","rating":"1"}, "single");){kind=link}