5/5

posted Apr-17-2012
I was shopping for a Bosch SHX8ER55UC dishwasher. Could not find many online resellers of Bosch 800 plus dishwashers. Saw Bosch had a rebates available, so I decided to look for an induction cooktop and convection oven as well. With all the fake reviews out there, I was not sure who to believe. I almost bought from another seller in Brooklyn, but got a bad feeling about them after listening to a very unprofessional sounding after hours recording. Decided to go with my gut, plus I found an even better price on evVive's affiliated site, designerappliances.com. I checked evVive out on Google map's streetview to see that their storefront matched the picture on their website and that it was not some back alley operation. I was having a little difficulty with the designerappliances.com website on my machine, so I called to confirm stock. The phone representatives were very courteous and professional. I forgot the name of whom I spoke with in sales, but he was very helpful and patient. He helped look up the rebates Bosch was offering. He told me he thought that the rebates probably couldn't be combined, and although I'm pretty sure that these 2 rebates can be combined, I appreciate that he didn't try to tell me what I wanted to hear, just to make the sale. Completing the order on the phone went very smoothly. I was a little anxious when I didn't receive an e-mail copy of the invoice, and my card was charged. I called the next day, and the representative I spoke with pulled up the order, and sent a copy to my e-mail. I waited until the next week to be contacted by the delivery company, as instructed. I got a little nervous waiting, but I received an e-mail from the shipping service last Wednesday night to schedule delivery. The driver called yesterday to confirm delivery at 8:00 this morning, and they arrived this morning right at 8. All items were well packed. The glass cooktop, which was my main concern, was packed inside an additional box with rigid foam. I have no experience with the returns department, but based on the high level of service I received during this transaction, I will definitely recommend evVive and designerappliances.com. From someone who works in the service industry, HVAC, I appreciate when a company tries to do things the right way. Great Experience. Keep up the good work. (On a side note, I ordered a Samsung fridge on sale at Best Buy around the same time. They called to confirm delivery 3 times last week, including Friday to confirm an exact time for delivery Saturday morning. We drove 200 miles to our new house. Saturday morning, Best Buy calls to say they do not have the fridge and that the new delivery date is May 5th. My wife chewed them out and got them to rebate $100 for gas and time. If it wasn't such a good sale price, and evVive had that model, I probably would have cancelled the order and bought it from evVive, now that my eVive purchase has arrived on time as scheduled.) BTW, I do not normally give 5 stars across the board, but I could not find a category that was not deserving of full marks.